Check your knowledge

1.

What element should you define to help in reporting on how work is resolved?

Characteristic

Incident type

Resolution

Work Order Type

2.

You need to automatically apply a price list when you select an incident type for a work order. Where should you configure the price list to be used when an incident type is selected?

Characteristic

Incident Type Product

Service Task Type

Work Order Type

3.

You work for an organization that performs different types of maintenance jobs. Work orders for these jobs should only be performed by technicians who are qualified to perform the work. You use incident types for the common jobs that your organization delivers. What should you define to use qualified technicians on the work order?

Characteristic

Incident Type Service

Service Task Type

Work Order Type

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