Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,198 questions
cannot access partner portal due to authentication app pop?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 79%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
ashish singh
0
Reputation points
Dear Team,
I'm unable to login partner center due to authentication app pop and when we are login in partner center then below are getting and also when we are installing the authentication app then same error are getting.
and My Partner Login ID is :-
So please request to help for resolutions.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Roy Li - MSFT 33,451 Reputation points Microsoft Vendor2023-05-03T01:17:39.0433333+00:00 This is not a problem but a normal authentication process when you login your account. Please install the authentication app and use the code from the app.
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ashish singh 0 Reputation points
2023-05-03T03:17:51.3233333+00:00 but I'm try too many time and reinstall authentication app same error are coming in app also.
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ashish singh 0 Reputation points
2023-05-03T04:37:46.52+00:00 edit edit
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ashish singh 0 Reputation points
2023-05-03T04:40:41.6433333+00:00 When we are login in authenticatior app then it's show above erro and. I haven't another way to login authentication app so request to guide how to deregister old device from auntenticatior app. My partner center id is
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Roy Li - MSFT 33,451 Reputation points Microsoft Vendor
2023-05-03T05:41:56.0466667+00:00 That's not a problem for the partner center. Please try the link shows in the image- https://ala.ms/mfasetup to see if it could help you to pass the authentication of your account.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 23%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Nageswara Rao V 0 Reputation points2024-06-12T14:57:49.48+00:00 we are also facing same issues, i don't know why Microsoft creating all issues
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