I cannot see my 'sent' emails on my second outlook account

Question

I cannot see my 'sent' emails on my second outlook account

Jessica Picken (jgp1g20) 25

I have recently been given a new Outlook email for work. I have added another account to my Outlook so that now I have both my university email and my work email on there. However, I am unable to see my 'sent' emails from my work account so I cannot check whether my emails have even sent through.

Gunnar J. Johnsen 0 Reputation points

2025-01-16T14:56:29.79+00:00

The question was (as I understand it) NOT that the sent message did not appear in the Sent items folder, but that it did not appear in the correct sent items folder.

I have a secondary mail-account linked in my outlook. I Have the rights to read and send messages from that account. I can create a message in outlook, and choose the sender to be that secondary account. But when I send that message it appears in my main sent items - where it does not belong. I then manually have to move it to the sent items in the secondary email-account.

I my view that is an error in Outlook - unless there is an option I have not found.

Please answer.

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Gunnar J. Johnsen 0 Reputation points

2025-01-16T14:56:29.79+00:00

The question was (as I understand it) NOT that the sent message did not appear in the Sent items folder, but that it did not appear in the correct sent items folder.

I have a secondary mail-account linked in my outlook. I Have the rights to read and send messages from that account. I can create a message in outlook, and choose the sender to be that secondary account. But when I send that message it appears in my main sent items - where it does not belong. I then manually have to move it to the sent items in the secondary email-account.

I my view that is an error in Outlook - unless there is an option I have not found.

Please answer.

Answer 1

Hi @Jessica Picken (jgp1g20)

I am unable to see my 'sent' emails from my work account.

Does your second account have a Sent folder? If you don’t see the Sent Items folder, click the arrow (>) on the left of your account folder to expand the list of folders.

What type of account did you add? (Exchange/IMAP/POP)

According to your description, there are a few possible reasons why this might happen, and some solutions you can try to fix it.

One reason that email messages that you send do not appear in the Sent folder is that Save copies of messages in the Sent Items folder is not enabled. To check this setting, go to: File > Options > Mail> Save copies of messages in the Sent Items folder.

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Another reason why emails you send don't appear in the Sent folder is that the cache mode setting synchronizes sent items only for a specific period. To change the time interval, use the following steps: File > Account Settings > Account Settings>Change.

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The third reason why an email you sent doesn't appear in the Sent folder is stuck in the Outbox (due to connectivity issues or sign-in issues). To fix this, you can try these steps:

Make sure your internet connection is working and you are logged in to your second email account.
Click Send/Receive > Update Folder.
If you see any messages in the Outbox folder, double-click them, and click Send.

Hope this helps!

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I cannot see my 'sent' emails on my second outlook account

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