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ISSUES WITH GUESST ACCOUNT IN TEAMS

IniobongNkanga-8038 266 Reputation points
2024-05-08T15:54:25.8333333+00:00

Hello 

Please i need your help on this issue.

 

When they try to log in, they are prompted to use a password instead of the authentication number they were previously using.

Here is the issue this user is showing in the system and can not be added to teams as a guest contact.

It is already strange that they show up twice with different emails.

User's image

I have deleted the two guest accounts from Microsoft Entra portal.

 

The user is not showing in there as well.

Last I search Active Directory and nothing was there either.

 

However when trying to add them to teams as a guest it will not allow saying the user is already added. It also asks for the password for the user to log in.

 

Normally when adding someone to teams as a guest contact they just use the ID Verification number that Microsoft emails to them but that is not the case for this user

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JiSheng-MSFT 695 Reputation points Microsoft Vendor
    2024-05-09T06:35:44.4766667+00:00

    Hi @IniobongNkanga-8038

    The guest invitation process works as follows:

    1. A team owner adds a guest to a team.
    2. The guest receives a welcome email from the team owner, with information about the team and what to expect now that they've been added.
    3. The guest accepts the invitation. Guests who have a work or school account in Microsoft Entra ID can accept the invitation and authenticate directly. Other users are sent a one-time pass code to validate their identity (One-time passcode authentication required).
    4. After accepting the invitation, the guest can participate in teams.

    If users are asked to enter a password to log in, this may be due to Microsoft Teams' login protection mechanism.

    Guests need to have a Microsoft 365 work or school account to authenticate. If the guest does not have a Microsoft account associated with their email address, they will be directed to create a free account.

    For issues where the guest user to be added already exists in Microsoft Entra ID, when you try to add a guest user to your Teams.

    You may need to contact the team owner or administrator and ask them to check the team's members list to see if this user is already on the list.

    If the problem persists, try deleting the user and inviting him again as a guest user after some time.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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