Black screen problems with Windows 11 AVD

Question

See this error in the event viewer A timeout (120000 milliseconds) was reached while waiting for a response from the AppReadiness

Answer 1

Hello

This issue could be due to a variety of factors, but it seems to be related to the AppReadiness service based on the error message you provided.

 

Here are some potential solutions you could try:

 

Restart the AppReadiness Service: Open the Services window (by typing “services” in the Start menu), find the Windows App Readiness Service, and click the “Restart” button.

 

Run the Windows App Readiness Troubleshooter: You can access this by typing “troubleshoot” in the Start menu.

 

Update the Remote Desktop Client: Some users have reported that updating the Remote Desktop Client to the latest version resolved the issue.

 

Check FSLogix Versions: If you’re using FSLogix, ensure you’re using a stable version. Some users have reported issues with the latest versions.

 

Reset User Data in Remote Desktop Client: Open the Remote Desktop app on your device. Select the three dots at the top right-hand corner to show the menu, then select About. In the section Reset user data, select Reset.