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I lost all data on my phone a few days ago.
Today, when I tried to reconnect on Microsoft Authenticator (problem) the app kept asking me to enter a code I'm supposed to find precisely on the app (of my now lost phone).
Then, when I press the button "I can't use Microsoft Authenticator to connect" the app asks me again to type in another code I'm supposed to receive on the same lost app!
I can't have access to it! How can I get access to my account?
This account is the one I use to get access to my college, I really need it back. If anyone can help me with this situation I'll highly appreciate it. Thanks in advance.
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Hi Antoine, Was it your college account? If so, then you can connect to the IT department, and then they will unlock your account, through which you can setup your authenticator once again. I ran into the similar situation, and the IT guys helped.
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Hi Amit, how do I contact the IT team as I'm having the same issue. Do you mean IT team on this website, being Microsoft, or do you mean his colleges IT department?
Hi Seb, I am talking about the IT department in your college.
ใช่ ฉันสงสัยว่าฉันจะรับรหัสยืนยันตัวตนสำหรับข้อความเตือนยืนยันการเข้าสู่ระบบบางรายการที่ฉันตั้งค่าไว้ในโทรศัพท์เครื่องเก่าให้ใช้งานได้กับโทรศัพท์เครื่องใหม่นี้ได้อย่างไร เนื่องจากฉันไม่ได้ใช้โทรศัพท์เครื่องนั้นอีกต่อไป ฉันถูกบล็อกไม่ให้เข้าถึงสถานที่หลายแห่งที่ฉัน