Authenticator App is asking for code from Authenticator App

Question

I recently got a new phone and loaded it from an icloud backup to have all of the same apps etc. I was logged out of Authenticator and when I tried to add my microsoft account from work in to Authenticator, I'm prompted to use the code that appears in Authenticator to finish logging in.

Answer 1

Hello Kyle,

Thanks for your question.

To transfer your data from one phone to another you need to backup the existing phone's MFA data.

To move your authenticator app and configure accounts without losing data, you need to:

• Go to your authenticator app
• Open Microsoft Authenticator. Tap the three vertical dots at the top right, and then tap "Settings."
• In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone.
• This will proceed to back up your data. (Note, this will back this up to the account you used to set authenticator up)

You can then proceed to navigate to your new phone

• Open your fresh Authenticator and navigate to recovery tool. In recovery you should see >> "Already have a back up? sign in to your recovery account"
• Once you do this, You'll be asked to sign in to the Microsoft account you used for the backup on your old phone. Your accounts will then automatically be added to Microsoft Authenticator on your new one.

Pls note that some accounts will ask you to revalidate, to confirm it is you. by signing in to those accounts or scanning a QR code. Microsoft Authenticator will display a message if you need to do this.

Once done test all your accounts are present then go ahead and remove from your old phone

Please let me know if you have further questions.

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