Autosave to OneDrive fails to work - Windows 11 with 365

Question

When I open a file in PowerPoint, Word, or Excel (365) I am given an error message "Upload Blocked" If I try to save a copy it loses the name and path and saves the file as "d.docs.live.net". Autosave remains off at this point and will not turn on.

The computer is online and I have confirmed this. I can read any file from the OneDrive account. Onedrive appears to be functioning very well as usual - very reliable.

Any suggestions would be welcome.

Thanks, William

Answer 1

Hi,

How did you open the files from Office when saving in OneDrive? From Open list or local OneDrive folder?

I suggest you go to OneDrive settings (right-click the little cloud icon to the right of the taskbar and choose Settings)- find the Office tab and uncheck "Use Office 2016 to sync Office files that I open".

If you didn't find the option, try to reset OneDrive:

https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

In Office, you can remove the OneDrive service from File- Account and remove the account from connected services list, and then re-add the service:

https://support.microsoft.com/en-us/office/how-to-add-onedrive-as-a-service-3ae78a39-c0de-4c86-8abc-ad519b6de44e

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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