Outlook 2019 when replying emails, does not use the original recieving email address as the from address

Question

Hi,

I have several email address in my outlook profile. When I reply, 90% of the time, outlook will reply using the receiving email address. On occasions, it uses the default email address of the profile. If I'm not checking it will become an issue with emails going out from the wrong address.

Need help to ensure this issue is fixed.

Thanks in advance,

Answer 1

Hi @Ravi Rambukwelle

Welcome to our forum!

Based on my research, even if there are many accounts in a profile, outlook will reply using the receiving email address by default, and it goes well. However, if you are still worried about the occasional eventuality, it is suggested that please be patient to check the 'From' before sending emails.

In addition, if the issue persists, it is recommended that please try to upgrade the Outlook to the latest version.

Hope it helps! 

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Answer 2

Thanks for your answer JH,

I do check as I had issues and it still keeps happening intermittently. Can not find a common tread in the emails that have the issue.

Answer 3

Hi @Ravi Rambukwelle

Welcome to our forum!

What are your accounts? All are Exchange accounts or something else? 

Are these email addresses separate accounts or shared email addresses? 

If they are Exchange online and separate accounts, it is recommended please take the following steps: 

1. Repair the.ost file: Find the account with the problem, locate its data file (File>Account Settings>Account Settings>Data Files>Select the account with the issue>Open File Location), change the data file name and then restart Outlook.  
2. Remove and re-add the accounts with the issue

• Remove: File>Account settings>Account Settings>Select the account with the issue>Remove.  
• Re-add: File>Add Account>Type in your email address>Connect>Type in your password and select OK. 

If they are Exchange online and shared email addresses, please refer to the article to better assist you to manage the accounts.

Hope it helps! 

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