Partner Center - Identity verification is rejected

Question

Hi,

I am facing an issue with Identity Verification in Partner Center. It is rejected and says that primary contact did not match. There is no other option to proceed. Can someone guide me to understand what primary contact is being matched against ? I am not sure how to move forward on this issue.

Raised multiple requests to support, they either revert after days of waiting or just respond with templated answers which gives no direction.

Answer 1

Hi @Ryden Labs ,

Welcome to Microsoft Q&A!

It is recommended that you check your primary contact according to this content Verify your account information when you enroll in a new Partner Center program.

Identity verification can either be in Passed, Rejected, or Challenged state. If identity verification is Rejected and you don't see a Fix now button, there's no further action required and the account will be suspended.

Ensure that the user details on the account match the deails on a supporting government-issued ID document provided to obtain the verifiable credentials. If there's a mismatch, either update the first and last name in the tenant or use a government-issued ID document with matching details. If there are issues with obtaining the Verifiable Credentials, refer to the help provided in the Learn more link on the page.

Thank you.

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