High Memory usage for Vmmem Intune laptop

Question

Within our company, we use Intune laptops. For the past month, we have noticed that when we set up new laptops for users, the Vmmem process shows high memory usage. As a result, the desktop often freezes. It is said that "The vmmem process is a virtual process that the system synthesizes to represent the memory and CPU resources consumed by your virtual machines." However, we do not use VMs or Hyper-V on our employee laptops. Does anyone have any ideas? We also do not use Docker.

Answer 1

Hello

The high memory usage by the Vmmem process on Intune laptops without VMs or Hyper-V could be due to a few different factors. It's possible that even though you are not using VMs or Hyper-V, some system processes or services related to virtualization might still be running in the background, leading to high memory usage.

One potential solution is to check for any running services related to WSL (Windows Subsystem for Linux) or other virtualization services that might be active without your knowledge. You can use the Process Explorer tool to check the CALL STACK function calls of the Vmmem process or collect USERDUMP for analysis to understand the reason for the high CPU usage of the Vmmem process.

Process Explorer - Sysinternals | Microsoft Learn

User-mode Dump Files - Windows drivers | Microsoft Learn

If you find that WSL or other related services are running, you can try disabling them to see if that resolves the issue. Additionally, ensure that your laptops are updated with the latest Windows updates, as sometimes patches are released to address such issues.