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Cannot log into Word anymore

Anonymous
2024-07-25T20:51:26.4933333+00:00

Dear Microsoft Community,

I hope you are all well.

For some time now, I have been getting the following error message when I try to log into Microsoft Word with my e-mail address admin@xxx.onmicrosoft.com ("xxx" used to anonymise my actual user name). Unfortunately, I can't upload a screenshot using the upload function, so I'm posting the error message here by hand (I am using the German version of Word, so I have translated the error message using a translator):

A problem has occurred.

We were unable to log you in. If this error persists, please contact the system administrator and enter the error code: CAA2000B.

Additional problem information

Error code: CAA2000B

Correlation ID: 8c3789be-4011-4d55-9ebb-34f42c52f784

Timestamp: 2024-07-07T17:00:45Z

Further information: https://www.microsoft.com/wamerrors

Server message: AADSTS500014: The service principal for resource 'https://officeapps.live.com' is disabled. This indicates that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it. Trace ID: 93c1619c-7a80-48e0-923c-198719bb6b00 Correlation ID: 8c3789be-4011-4d55-9ebb-34f42c52f784 Timestamp: 2024-07-07 17:00:45Z

At the end of the message, I have the option of clicking the "Continue" button. If I do this, the next error message appears immediately:

Error

Something didn't work out. [2002]

Details on troubleshooting

If you contact your administrator, send them this information.

Copy information to the clipboard

Correlation Id: 8c3789be-4011-4d55-9ebb-34f42c52f784

Timestamp: 2024-07-07T17:15:09.000Z

DPTI:

7072d11fcad16594a5495c8c921c0baa441c5d5e89e248c1886a226e2ddf5cbb

Error Tag: 4usqa

Error Code: 3399614475

Perhaps the following email helps solve the problem. I received it from Microsoft on 18th:

Notice: Your Microsoft 365 Trial Developer Subscription and data were deleted on 6/17/2024 (UTC).

Subscription domain name: xxx.onmicrosoft.com

This does not affect your membership in the Microsoft 365 Developer Program.

If you decide that you would like a renewable Microsoft 365 Trial Developer Subscription to use for development, you can create one at any time by going to your Microsoft 365 Developer Program dashboard.

Thank you for your membership in the Microsoft 365 Developer Program.

The Microsoft 365 Developer Program Team

Can you help me, please? I am desperately trying to log into Word so that I can finally use it again.

Thank you very much for your help!

Best regards,

Simon

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  1. Jiajing Hua-MFST 11,045 Reputation points Microsoft Vendor
    2024-07-26T06:26:21.3666667+00:00

    Hi @Anonymous

    According to the error message "Server message: AADSTS500014", I suggest you check whether the Microsoft 365 Apps is still available or expired.

    User's image

    If E5 subscription is valid, please make sure the license is assigned to your account.

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