How to restore access to Microsoft Partner Center

Admin Account 0

Hey, we cannot access our Microsoft Partner Center account since the person who set the account up left the company, leaving invalid credentials which doesn't allow to log in successfully. We tried to search through the ways to restore an access listed on this page:
https://learn.microsoft.com/en-us/partner-center/support/schedule-support-appointment#account-access-problems
and contacted the support mentioned in there, but we got redirected to this community in order to get a response. We'd be glad for any tips on how to proceed

Junjie Zhu - MSFT 18,736 Reputation points Microsoft Vendor

2024-07-31T06:48:46.08+00:00

Hi @Admin Account ,

Welcome to Microsoft Q&A!

The Microsoft Partner Center tag only handles questions about registering a developer account and publishing apps to the Microsoft Store.

For your scenario, please open a free support ticket here: Contact Us. Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. The store team could check the status of your account in the back end.

Thank you.
Admin Account 0 Reputation points

2024-08-01T09:16:41.71+00:00

@Junjie Zhu - MSFT Thanks for the answer, I tried to submit a ticket but I kept being redirected to support FAQ pages within Partner Center, there was no way to request for a dedicated individual help; all the answers in FAQ assume that I do have an access to my Partner account
Junjie Zhu - MSFT 18,736 Reputation points Microsoft Vendor

2024-08-01T09:34:16.66+00:00

Hi @Admin Account ,

Is it redirected to support FAQ pages after submitting this page?
Admin Account 0 Reputation points

2024-08-01T09:50:59.7833333+00:00

yes, that's the one, I tried with many product/service options from the second dropdown
Admin Account 0 Reputation points

2024-08-01T09:51:55.2666667+00:00

yes, that's the one, I tried with many options from the second dropdown and they all lead me to Partner Center FAQ
Junjie Zhu - MSFT 18,736 Reputation points Microsoft Vendor

2024-08-02T09:52:01.37+00:00

Hi @Admin Account ,

Please open this.

https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=bc9d4067-7218-61b9-1d2c-68ae591acf9d

By default, these two options Developer, Student and Startup Programs>Dev Center should be.
Admin Account 0 Reputation points

2024-08-06T09:44:27.3266667+00:00

thanks for your response @Junjie Zhu - MSFT ; looks like what is being displayed highly depends on the account's type. In my case- There is no "Dev Center" option, just Azure for Education
Admin Account 0 Reputation points

2024-08-06T09:56:00.4866667+00:00

@Junjie Zhu - MSFT I tried out while being logged to a different account and the above worked for me. Thanks!
Junjie Zhu - MSFT 18,736 Reputation points Microsoft Vendor

2024-08-07T01:31:19.3333333+00:00

Glad to hear that, if you have any questions please comment below.

1 answer

Wasi hales 0 Reputation points

2024-08-02T12:13:21.1066667+00:00

Hey, we cannot access our Microsoft Partner Center account since the person who set the account up left the company, leaving invalid credentials which doesn't allow to log in successfully. We tried to search through the ways to restore an access listed on this page: https://learn.microsoft.com/en-us/partner-center/support/schedule-support-appointment#account-access-problems and contacted the support mentioned in there, but we got redirected to this community in order to get a response. We'd be glad for any tips on how to proceed

To restore access to Microsoft Partner Center, reset your password through the "Forgot password" link on the login page. If that doesn’t work, contact Microsoft Partner Center support for assistance.
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Admin Account 0 Reputation points

2024-08-06T09:51:03.2866667+00:00

thanks @Wasi hales , as mentioned- the issue is that the person who had the only login within our company does not work with us anymore, so "Forgot password" is not an option, and we're trying to contact Microsoft Partner Center support without success, as all paths redirect us to FAQ pages and do not allow to create an actual ticket. The only place where we succeeded to create an actual ticket was the Azure support, where we got redirected to this Q&A
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