Authenticator on iOS/iPadOS shows notification badges without reason

SteWi 405

Since some day my authentication on iOS/iPadOS shows a notification badges and I can’t find a reason for that. There are no notifications inside the app. I already deleted the app and reinstalled, but the badge is there again. Of course I can switch off badge notifications in iOS-Settings but this only would be a workaround and no solution. Does anybody have an idea?

Paul Rowland 40 Reputation points

2024-08-14T18:56:30.4366667+00:00

Still the same issue and won’t go away.

Come on Microsoft - fix this please.
David Milette 36 Reputation points

2024-08-20T13:08:47.56+00:00

Experiencing the same issue
Letkeman, Dustin 30 Reputation points

2024-08-21T00:43:03.0033333+00:00

Same thing for me. Shows 1 on iOS 18 but was happening on iOS 17 as well. Have checked every screen as far as I know and still won’t go away.
Sabin 15 Reputation points

2024-08-25T15:10:05.7966667+00:00

Same issue here, latest iOS 18 public beta 5. No notification in the app whatsoever, the badge count is set to 1 though.
Kevin Scholey 15 Reputation points

2024-08-26T11:12:03.5833333+00:00

Same here.
Anonymous

2024-08-27T00:37:12.91+00:00

Me too
Anonymous

2024-08-27T00:38:31.4266667+00:00

Me too
Payner 0 Reputation points

2024-08-30T02:18:39.8133333+00:00

Same issue here. Hoping Microsoft releases an app update to fix this sooner rather than later.
Richard Keeling 10 Reputation points

2024-09-01T15:31:17.1666667+00:00

Same on iOS 18 beta 6
ToffenDask 0 Reputation points

2024-09-02T04:27:49.3766667+00:00

Same here, also on 18 public beta. Sent feedback through the app.
Jason Rogers 125 Reputation points

2024-09-04T19:14:38.32+00:00

same issue since ios18 public beta was released. turned notifications off and the badge disappears. turn notifications on and the badge reappears. nothing in the app seems to have a "notification". so frustrating.
Tim Poe 0 Reputation points

2024-09-06T17:34:03.17+00:00

6 Aug 2024 and the issue is still there.

Until today, I hadn’t used the app, and it had no badge. Today I used it and have the stuck notification badge just like (apparently) everybody else. (IOS 18 Beta release)
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Sebastien Gastaud 0 Reputation points

2024-09-14T17:11:14.4033333+00:00

Same here on iOS 18.0 (22A3354)
Kelly Foster 40 Reputation points

2024-09-16T14:48:41.5533333+00:00

Same here. Went to settings on my iPhone and disabled notifications for Authenticator. No luck.
Matías Lasala 65 Reputation points

2024-09-16T19:05:16.5666667+00:00

I just fixed it!

I think that the problem is from an old attempt to log in to an account that was not succesfull (happened to me a few days ago, because I selected the wrong number).

I tried updating the app and iOS to 18.0, but it did not work.

What I did was to attempt log in into my Microsoft Account from a computer, so I needed to approve the log in from my iPhone. Then, after this, I found another notification in the notification center, to approve another attempt (I think that this one refers to the one that I failed to approve). Then, I touched that notification and a message of it being expired appeared, accepted it and the red badge dissapeared.

Hope this helps!
Kelly Foster 40 Reputation points

2024-09-16T19:50:58.8+00:00

Oh em gee! Boom! This worked! Thank you so much, this was driving me insane.
Nigel Holderby 10 Reputation points

2024-09-17T21:45:27.1566667+00:00

Same problem on iOS 18 here as well. It just started Tuesday, the day after the iOS release.
Joe Akers 10 Reputation points

2024-09-19T21:16:22.9166667+00:00

Yes! That fixed it. Just login again and it will erase the notification. Thank you so much!
Lennart Bauer 0 Reputation points

2024-09-20T09:53:26.5533333+00:00

Clearing all notifications fixed this for me.
alan@wrightech.co.uk 10 Reputation points

2024-09-21T21:46:58.2933333+00:00

This relates to the release of iOS 18.0, not a beta release.

As per mine and other previous comments, I used a browser (Chrome) on my mobile to login to the main authenticator account. Which cleared it yesterday but it came back today. Just logging in on the browser wasn't enough. Must be cookies lurking as I'm not being requested to authenticate.

I used Icognito mode to login. Then get authentication request, which once completed, logs me in and clears the notification on the Authenticator App.

MS need to get this sorted ASAP as I am positive it's a bug following iOS 18!
Shane Van Noy 5 Reputation points

2024-09-22T19:59:13.27+00:00

Worked for me as well. How a little 🔴 with a number in it could annoy so much is surprising but relieved it’s gone. 👏🏻👏🏻👏🏻👏🏻👍😊
Durra Altai 0 Reputation points

2024-09-23T15:31:39.16+00:00

There is no way to turn off notifications.
Mike Beckwith 0 Reputation points

2024-09-25T12:12:21.62+00:00

Same here
Mike Schultz 5 Reputation points

2024-09-27T00:00:42.48+00:00

Same issue here. I have way too many accounts to try forcing MFA in each one to get this to clear.
alan@wrightech.co.uk 10 Reputation points

2024-09-27T07:26:45.99+00:00

If you just login with the main account that’s used for sync, it should clear the notification marker.
Oscar A Mata T 0 Reputation points

2024-09-28T13:00:45.2833333+00:00

Same thing here, ir started when upgraded to iOS 18.
AlexVLC 5 Reputation points

2024-09-28T18:02:51.7066667+00:00

Yeah, this really sucks. I hate seeing that damn red tag telling me I got a message or something that I need to look at and there’s nothing there. MicroSoft fix this please!
Locher Reto, INI-NET-TCZ-ZH4 0 Reputation points

2024-09-28T21:28:29.7433333+00:00

Ios 18.0 and the Problem still exist.😪
Afonso, Nuno Alexandre 5 Reputation points

2024-09-29T16:57:30.0766667+00:00

Keeps appearing
Viorel Busuioc 5 Reputation points

2024-09-30T20:54:27.8966667+00:00

Same here. Notification badge but there is no notification
Daniel Eyassu 0 Reputation points

2024-10-02T23:50:21.82+00:00

Same here
Christy Gary 0 Reputation points

2024-10-03T16:35:09.8933333+00:00

I have a notification badge since I upgraded to iOS 18. I’m afraid to uninstall because I will lose all of my settings, which would be terrible because of all the authentication I have coming through the app. Fix this Microsoft!
Petkov Aleksandar 0 Reputation points

2024-10-03T18:06:27.48+00:00

Me either, annoying prompt without reason
Scott G 75 Reputation points

2024-10-03T18:09:19.6133333+00:00

I’ve provided a solution below that works. Please check it out.

Accepted answer

Jason Rogers 125 Reputation points

2024-09-16T16:03:45.68+00:00

I was experiencing the same issue through all the beta updates. However the latest update to iOS 18.0 seems to have cleared my red notification button on the app. I hope others experience this same resolution as I am glad that thing is gone!
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7 people found this answer helpful.
Letkeman, Dustin 30 Reputation points

2024-09-16T16:06:48.32+00:00

Yes. The most recent iOS update or Microsoft Authenticator version seems to have resolved this issue for me for the time being. They both happened near the same time for me so I'm not sure what it was that solved it.

Jason Rogers 125 Reputation points

2024-09-16T16:10:37.24+00:00

Ahh, I didn't notice the update to the app. I just installed 18.0 and saw the indicator was gone and chalked it up to that, but perhaps it was the app update. Regardless, I'm glad it's fixed!

Kelly Foster 40 Reputation points

2024-09-16T16:15:25.6066667+00:00

I wish. Both my iOS and the Authenticator app are updated. Icon still there. 🙄

Ainee 5 Reputation points

2024-09-17T14:43:07.82+00:00

I got the issue after the ios18 update. Didnt have it before. And yes i already updated ALL my apps on the phone. But here’s what somehow fixed it on my end. I was trying to log in to my microsoft account for school and the authenticator pop up and i did my normal process of typing in the number to authenticate. After i did that, i was curious, so I checked to see if that 1 notification is still there. It was gone. I think i just had to trigger a real notification to get rid of it.

Luciano 0 Reputation points

2024-09-18T07:42:38.91+00:00

I have updated to iOS 18 yesterday and notification didn't go away. iPhone 15, iOS 18, Authenticator version 6.8.14.
I turned off Badges in notifications for the app.

Christopher Oliphant 0 Reputation points

2024-09-18T11:58:06.6+00:00

Updated iOS to the RC and the badge persisted. Following another answer, I logged into an MS website like live that required logging in and getting another authenticator message cleared the old stuck badge.

Jason Rogers 125 Reputation points

2024-09-18T15:58:54.9133333+00:00

Many users seem to be solving this issue by creating a login attempt requiring a new authorization from the app. Once authorized, the badge is disappearing. I have not confirmed this, but it seems to be solving it for others.

Jeff Prince 0 Reputation points

2024-09-18T16:00:53.1433333+00:00

This fixed mine too. How annoying. M$ fix this. Should not need to open a browser to get rid of a badge on my phone.

Michael Gesselbauer 0 Reputation points

2024-09-18T17:42:31.63+00:00

Same Problem with iOS 18.0

Letkeman, Dustin 30 Reputation points

2024-09-19T16:17:41.24+00:00

Was gone but now it's back again. I know some people are having success getting rid of it but it shouldn't be that difficult to resolve.

Bigtechsucs 0 Reputation points

2024-09-20T05:10:14.4333333+00:00

Updating to iOS 18 is what CAUSED this issue. Cannot seem to fix d an answer out there so far that works.

Feddie G 0 Reputation points

2024-09-20T06:59:42.4066667+00:00

I have iOS 18 installed and the red badge is still there. Won't go away

Jerry Johns 0 Reputation points

2024-09-20T08:51:44.7066667+00:00

Log into your Authenticator backup account and it clears.

Lee Scott 0 Reputation points

2024-09-20T15:34:07.2533333+00:00

My company had added an app to our Office 365 account and there was a notification there letting me know. Once I checked it the badge on the app went away.

Letkeman, Dustin 30 Reputation points

2024-09-20T15:38:14.0066667+00:00

Where did you see this notification?

Jan-Peter 0 Reputation points

2024-09-23T12:49:01.06+00:00

Currently on iOS 18.0 but the problem persist.

Jim Arnold 6 Reputation points

2024-09-24T01:16:07.68+00:00

For me it didn’t start happening until ios18

Lennart Bauer 0 Reputation points

2024-09-24T06:15:56.4733333+00:00

Have you all just tried to remove all notifications? Drag down from the top of the screen, press the X displayed on top of the list of notifications. That cleared it for me.

Durra Altai 0 Reputation points

2024-09-24T15:08:45.2333333+00:00

I just did that. It did not work. I dragged top to bottom, it says no notifications, but the red (1) still there. :(

Lennart Bauer 0 Reputation points

2024-09-25T05:36:46.7333333+00:00

On my iPhone, I didn't have a notice from Authenticator, but when I just cleared all notifications, the one from Authenticator dissapeared as well.

晟昌黃 0 Reputation points

2024-09-25T18:18:18.07+00:00

I upgraded my ios to 18, but not solved, actually, my problem happened after I upgraded my IOS.

Ben 0 Reputation points

2024-09-28T10:15:08.13+00:00

This isn’t really the answer - a later comment about logging in to another browser is the proper answer

Ger Russ 15 Reputation points

2024-09-28T14:44:59.79+00:00

You got lucky. Many people are on ios 18 and still experience this issue. This is not a solution even though it has been marked as one.

Norbert Torok (STU156741) 0 Reputation points

2024-09-29T22:31:28.73+00:00

Signing in to Microsoft account in browser fixed this issue for me.

theChuckster 0 Reputation points

2024-09-30T22:04:03.2533333+00:00

I had already updated to iOP18.0 before I installed the app and I've had a red badge from the getgo.

Juan Culajay 0 Reputation points

2024-10-02T04:36:31.8333333+00:00

I was having the same issue after updating to iOS 18. However, I followed Ainee's instructions and that resolved the issue.

You need to log out of the app and make sure it's closed.

Then sign-in to your account through a web browser so it triggers the app.

Once you get the notification and press the number it's displaying the badge notification will disappear.

Shawn B 0 Reputation points

2024-10-02T13:53:39.19+00:00

I’m on 18.0 and still having this issue. I’ve deleted the app and reinstalled it and that fixed it for about a week and it has returned. Frustrating.

Michael Wallis 0 Reputation points

2024-10-04T19:24:41.2366667+00:00

Applied 18.0.1 - did not fix problem!

Georgi Kostadinov 0 Reputation points

2024-10-08T19:19:48.45+00:00

Works for me too!
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10 additional answers

Simon Ambler 160 Reputation points

2024-09-17T17:43:38.7+00:00

Was still happening for me with all the latest updates, but clears if you log in to the ms account used for ms Authenticator backup, using the web browser and approve the account. I used the edge browser on the iPhone to login.
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32 people found this answer helpful.
Zac 0 Reputation points

2024-09-18T04:02:19.3833333+00:00

This resolved the issue for me as well thank you.

Brad Parker 0 Reputation points

2024-09-18T08:22:09.7633333+00:00

This worked for me too.

Sterling Shaw 0 Reputation points

2024-09-18T16:18:59.34+00:00

This worked for me as well, thanks!

Oscar A 0 Reputation points

2024-09-19T15:02:30.66+00:00

Thanks. This worked for me. I downloaded edge, but logged in on Safari to reply to your comment and that was enough to clear the notification on the badge.

alan@wrightech.co.uk 10 Reputation points

2024-09-19T16:06:05.33+00:00

I used Google Chrome on the iPhone but my Authenticator notification badge count of 1 also disappeared! Thanks for your posting.

Jerry Johns 0 Reputation points

2024-09-20T08:54:27.7766667+00:00

Thank you!

Thomas Swafford 0 Reputation points

2024-09-21T01:54:45.3+00:00

Thank you, this fixed it for me

Steve 0 Reputation points

2024-09-23T14:16:58.6766667+00:00

This worked. Tx

Durra Altai 0 Reputation points

2024-09-24T15:17:03.4333333+00:00

Tried that - it did not work.

Alexander Huber 0 Reputation points

2024-09-24T23:38:52.14+00:00

Thank you. It worked for me.

Kooch 0 Reputation points

2024-09-25T05:45:15.09+00:00

This is the answer. Doesn’t say anything n the app but once I logged in on a web browser it is gone. Thank you!

Essam Khairullah 0 Reputation points

2024-10-10T22:29:32.55+00:00

This worked for me as well! Not sure why Authenticator doesn’t just update itself normally like every other app does.
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Scott G 75 Reputation points

2024-09-30T23:21:43.3133333+00:00

Mine happened before iOS 18 and it started again. Both times I cleared it by going to the App Store and finding the Authenticator app. If you click on the name (not open) you may have an update available. Run the update and see if that fixes it. Good luck.
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15 people found this answer helpful.
ZM 5 Reputation points

2024-10-03T04:16:05.7633333+00:00

THIS, is the solution. Update App.

Kelly Burris 0 Reputation points

2024-10-03T17:22:13.9266667+00:00

This solved it for me. Had to open the app, close then reopen after the update.

Linuxisbetter 0 Reputation points

2024-10-05T05:08:50.2933333+00:00

This was the only solution. I cannot wait to graduate. First thing I’m doing is getting rid of everything Macrohard. If it’s not bugged it’s spying and if it’s not spying it’s just not working. This company is dead.

Jim Lewis 26 Reputation points

2024-10-12T10:23:21.6366667+00:00

Scott G's method of updating the app works - and is easy!

bjkoekkoek 1 Reputation point

2024-10-14T07:05:28.5366667+00:00

Lifesaver!

NWF 0 Reputation points

2024-10-16T14:46:46.4966667+00:00

This was the fix for mine. All other suggestions did not work. I wonder if the badge is supposed to indicate that the app needs an update, but the devs forgot to put anything in the app itself to tell you that.

LeeAnn Janissen 0 Reputation points

2024-10-16T17:06:52.79+00:00

Yes, this worked for me. Thanks!
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Rachel Hinckley-Kaelin 50 Reputation points

2024-09-20T09:58:47.8533333+00:00

Cleared the notification when I signed into my account on a web browser, which sent a new push notification and cleared the old one.
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10 people found this answer helpful.
John-R-Durant 0 Reputation points

2024-09-21T19:50:35.96+00:00

Worked for me on iOS 18 today. A few people have reported the same remedy which appears to be successful. Obviously a bug and a likely regression. Hopefully they build a test case for this and correct it.

theChuckster 0 Reputation points

2024-10-01T00:53:03.75+00:00

Mine also cleared by signing into my account.
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StueyJF 65 Reputation points

2024-09-18T08:34:13.3433333+00:00
This is for iOS 18; I'm not able to test it on other platforms.

Menu

Settings

Autofill

Sync Account - turn off.

Exit the app

Go back to Sync Account and turn it back on.
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5 people found this answer helpful.
Brewer, Dave 5 Reputation points

2024-09-18T15:52:55.19+00:00

i have same issue on ios18, this did not solve it for me.

Durra Altai 0 Reputation points

2024-09-24T15:17:50.9766667+00:00

It did not work :(

Delegal, Darin 0 Reputation points

2024-09-26T14:22:38.21+00:00

This didn't work for me either.
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Authenticator on iOS/iPadOS shows notification badges without reason

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