Cannot make outbound call

Question

Hello

Please i need your help on this issue.

We cannot make outbound calls.

Answer 1

Hi @IniobongNkanga-8038

Here are quick troubleshooting steps for resolving outbound calling issues in Microsoft Teams:

• Check Calling Plan: Ensure the account has a valid calling plan or license assigned.
• Verify Dialing Restrictions: Confirm that the user or tenant doesn’t have any outbound call restrictions set.
• Network Settings: Check your network configuration and ensure ports required for Teams calling are open.
• Policy Settings: Review the voice policies and call settings in the Teams admin center to make sure there are no blocking rules.
• PSTN Connectivity: If using Direct Routing, verify the connection with the Session Border Controller (SBC) is operational.
• Restart Teams: Have the user log out and restart the Teams client to refresh settings.

If the issue persists, escalate to Microsoft support or your telecom provider for further assistance.

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For further information, consider reviewing:

Activate the Remote Desktop Services License Server from Microsoft Technical Documentation.

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