BSOD ntoskrnl.exe pshed.dll storport.sys

DENIS EREMIN 0 Reputation points
2024-08-17T20:59:42.3166667+00:00

Over the past week my computer has been experiencing BSOD errors during periods of high activity/multi-tasking. This takes place primarily during periods where I am playing video games that have higher requirements of my system.

here my last 5 dumps: https://drive.google.com/file/d/1hX4eCg3Fwp43Fek5GbDSwOW-vS5fFPsK/view?usp=drive_link

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. S.Sengupta 24,951 Reputation points MVP
    2024-08-18T23:23:22.5833333+00:00
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  2. Wesley Li 11,290 Reputation points
    2024-08-19T13:36:04.3033333+00:00

    Hello

    The blue screen log shows a WHEA_UNCORRECTABLE_ERROR (124) error, which means a fatal hardware error has occurred. See: Bug Check 0x124 WHEA_UNCORRECTABLE_ERROR - Windows drivers | Microsoft Learn

    Specifically, parameter 1 indicates Device Driver Error, which may be a device driver-related problem.

    According to the stack information, the error occurred in the GenuineIntel.sys module, which is the driver module for the Intel processor, and also involved the storport.sys module, which is the storage port driver provided by the system.

    This is usually caused by a hardware error. Please make sure that you have not performed any overclocking or voltage adjustment operations, including these operations for memory and processors, and sometimes some motherboards do this automatically.

    If you have not tried to update the driver, update the driver first, visit the device manufacturer's official website to obtain the driver that matches the device model and system version (especially the processor driver and chipset driver and Intel storage driver).

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  3. Wesley Li 11,290 Reputation points
    2024-09-02T16:44:23.2266667+00:00

    Hello

    Do you have any other questions?

    What is the current progress of the issue?

    Thanks

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