User unable to duplicate Forms in MS Office

Question

User stated they are unable to duplicate Forms in MS Office. Is there a fix for this? User got as error message stating they have reached the limit on creating forms. User only has10 forms created. User deleted recycle bin as well and this didn't work. Do the user need to free up space on One Drive? error.pdf

Answer 1

The error message "reached the limit on creating forms" in MS Office Forms is usually related to the storage quota for forms, not OneDrive storage space. Here are some potential fixes:

1. Check the Forms quota: Ensure the user hasn't exceeded the forms quota for their Microsoft 365 plan. The default quota is 200 forms for most plans. If the user has reached this limit, they'll need to delete some forms or upgrade their plan.
2. Delete forms in the Recycle Bin: Although the user mentioned deleting the Recycle Bin, ensure that all deleted forms have been permanently removed. Sometimes, deleted forms can still occupy quota space.
3. Check for duplicate or hidden forms: Verify if there are any duplicate or hidden forms that might be contributing to the quota limit. The user can try searching for forms using the "Search forms" feature.
4. Contact Microsoft Support: If none of the above steps resolve the issue, reach out to Microsoft Support for further assistance. They can help investigate and resolve any quota-related issues.

Freeing up space on OneDrive is unlikely to resolve the issue, as the forms quota is separate from OneDrive storage. However, ensuring adequate OneDrive storage space is always a good practice!