Support for microsoft windows server running on OCI

Question

Hi there,

We have difficulty installing windows patch using windows updates.

The windows server 2019 is running on Oracle OCI.

What sort of support do we get from Microsft for windows server running on OCI?

Cheers

Salai

Answer 1

Hello Salai Jayavelu,

Thank you for posting in Q&A forum.

Microsoft offers support for Windows Server running on various cloud platforms, including Oracle Cloud Infrastructure (OCI). Here are a few steps and considerations to address your issue with installing Windows updates on a Windows Server 2019 instance running on OCI:

1. Initial Troubleshooting

Check Internet Connectivity: Ensure the server has proper internet connectivity to reach Microsoft's update servers.

Windows Update Service: Verify that the Windows Update service is running. You can do this by checking the services in the Service Manager (services.msc).

2. Windows Update Troubleshooter

Run the built-in Windows Update Troubleshooter to identify and fix common issues. You can find this in the Settings app under Update & Security > Troubleshoot.

3. Manual Update Installation

Download the updates manually from the Microsoft Update Catalog and install them directly on the server.

4. Event Viewer Logs

Check the Event Viewer for any error messages related to Windows Update. This can provide more specific information on what might be causing the issue.

5. Troubleshoot it with error messages about windows update.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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