Mark complete in Outlook Quick Step not working

Question

Mark complete in Outlook Quick Step not working

DB365-3161 106

I use Outlook on the Web in Edge, with Conversation View enabled.

I've created a "Complete" Quick Step with the following configuration:

Mark as read
Mark complete
Move to Archive

I use this Quick Step on individual emails in a conversation.

This used to work 100% until recently. Now the "Mark complete" step seems to be skipped: the email is marked as read and moved to Archive correctly, but it doesn't get marked complete. If I remove the "Move to Archive" step, the email is marked complete successfully. I've also tried reordering the steps, but this makes no difference.

4 answers

Your answer

Answer 1

Joan Hua-MSFT 5,300 Microsoft External Staff

Hi @DB365-3161

Welcome to our forum!

Here are some steps you may refer to:

Recreate the Quick Step: Delete the existing Quick Step and create a new one with the same configuration. This can sometimes resolve issues caused by corrupted settings.
Clear the browser: Clear your browser cache, log out of Outlook for Web, refresh your browser, and log back in to see if the issue persists.
Change another browser: If the issue persists, to further confirm if the issue is related to your browser, it is recommended please try using a different browser to see if the settings work.

Hope it helps!

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DB365-3161 106 Reputation points

2024-10-21T08:24:38.37+00:00

Hi, @Joan Hua-MSFT

Unfortunately, none of these suggestions resolve the issue.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-22T08:13:45.1466667+00:00
Hi @DB365-3161

Thanks for response.

It seems to be a conflict between Mark Complete and Move to a specific folder in outlook for web, however, there are several workarounds you may refer to:

Split into two Quick Steps: You can split the quick step into two and set two shortcuts, one marked as read and completed, and one for move.

Repeat the quick steps: Based on my research, Move to takes precedence over Mark Complete, regardless of whether it is prioritized in Quick Steps or not, so you can go to the folder where the email was moved, check if it is marked as complete after performing a quick step on the related message, and if not, you can click Quick Steps again to mark it as complete.

Use Outlook desktop client: According to my research, the quick steps for the client work well.

Hope it helps.
DB365-3161 106 Reputation points

2024-10-22T13:04:09.6966667+00:00

Thanks, @Joan Hua-MSFT , but as I said in my original post, this Quick Step used to work perfectly for a very long time. I think I set it up shortly after Quick Steps was launched. MS must have made a recent change that broke this in Outlook on the web.

I had been using your suggestion to run the Quick Step again after the email has been archived, but at this point, this is no longer a "quick step"! Same goes for splitting it into 2 quick steps. I might as well then just do the steps manually.

I also raised this issue on the Feedback portal, so hopefully MS will become aware of this and fix it soon.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-23T05:33:26.8433333+00:00

Hi @DB365-3161

Thanks for your patience.

Agree with you, the workarounds provided above are just some of the ways to deal with the situation at the moment, but if you think it is more convenient to take steps manually before the MS update adjustment, it is also a better solution.

In addition, thanks for your support and understanding.
DB365-3161 106 Reputation points

2024-10-23T07:58:43.53+00:00

@Joan Hua-MSFT , can you confirm that you've reproduced this issue on your side?
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-23T09:13:18.0666667+00:00

Hi @DB365-3161

Yes, according to my test, mark complete set as you described does not always work. If it has been running normally before as you said, but problems have occurred recently, it may be due to an unconscious change by MS. Maybe you can wait patiently for its fix.

Answer 2

DB365-3161 106

This issue has been reproduced by @Joan Hua-MSFT . I've logged it on the Feeback hub. Waiting for MS to fix.

Answer 3

DB365-3161 106

This issue has been reproduced as confirmed in the first answer to this post. I've logged this issue in the Feedback portal and hope that MS will fix soon.

Answer 4

DB365-3161 106

This issue has been reproduced by others.

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Mark complete in Outlook Quick Step not working

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