Reset Authenticator

Question

I got a new phone and forgot to transfer the Authenticator for my school email. So I need to get back into it, I don’t have any backup codes.

Answer 1

Hello Broden Thompson,

Thanks for your question.

You need to backup your credentials in authenticator, if ths was not done unfortunately you can only resolve this by contacting support or asking your admins/support to reset your account https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You can reach the support team via the global support numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola