how to login into HMD Device kit

Question

how to login into HMD Device kit

itafaq ahmed 5

Request Id: 3f2df3ad-4a48-4eed-8a3c-27f2ada2be00

Correlation Id: e6d8897d-d1f7-453f-bf6b-9b7b836355bd

Timestamp: 2024-12-24T06:04:57Z

Message: AADSTS90072: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application '320bada1-5e32-4b75-824f-e7825a88d51e'(DeviceKitsAuthClient) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

2 answers

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Answer 1

Akhilesh Vallamkonda 15,320 Microsoft External Staff Moderator

Hi @itafaq ahmed

Thank you for asking this question on the Microsoft Q&A Platform.

I understand that you are unable to login into HMD Device kit application and when you trying to login you got an error: AADSTS90072: User account '***@gmail.com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application.

The reason you are unable to access to this application is you are using a personal Gmail account to login, which does not have access to application. in order to access this application your account must be added as an external user in the tenant first and try to access the application, this part is done by admin of the tenant, kindly reach admin to grant access to the application.

Add a guest user and send an invitation
https://learn.microsoft.com/en-us/answers/questions/886246/error-details-aadsts50020
Hope this helps. Do let us know if you any further queries by responding in the comments section.

Thanks,

Akhilesh V.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Akhilesh Vallamkonda 15,320 Reputation points Microsoft External Staff Moderator

2024-12-26T12:05:43.5433333+00:00

Hi @itafaq ahmed
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Akhilesh Vallamkonda 15,320 Reputation points Microsoft External Staff Moderator

2024-12-30T08:34:34.75+00:00

Hi @itafaq ahmed
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

Request Id: 8057227a-f7c4-42c3-b43d-427cb04c6c00

Correlation Id: 52a7a55a-3079-40b6-87a2-1000b1d82f98

Timestamp: 2025-06-19T15:18:16Z

Message: AADSTS90072: User account 'a*****@gmail.com' from identity provider 'live.com' does not exist in tenant 'HMD Global Oy' and cannot access the application '320bada1-5e32-4b75-824f-e7825a88d51e'(DeviceKitsAuthClient) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

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how to login into HMD Device kit

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