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I'm locked out of my Outlook Email account and I don't have access to my old phone, or my old phone number to do the 2-step verification. I also can not submit the recover form because the account has 2-step verification set up. Because there was some type of hacker on my cell phone account: the old number and phone have been shut down; but I have been trying everything to access my email. Please help.
I don't have a recovery email either
Urgent Details
They keep sending me an auto message saying that I can't use the Recovery form because 2-step verification is set up BUT the problem is that I don't have a recover email and I don't have access to my old phone and old phone number. What are my other options because I have to get into this email account.. Thank you in advance for your help.
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If you're having trouble accessing your Outlook email account, you can try recovering it using the Microsoft Account Recovery Form. Visit the recovery page and provide the required information to verify your identity.
Once submitted, Microsoft will review your details and contact you with the next steps.
For detailed instructions and required information, visit Microsoft’s support page.
I have tried to use the account recover form several times but it gives me an auto message that says that I can't use it because the email account has 2-step verification. Which is a problem because my old phone and my old cell number are no longer available to me. What is my other option to get into my email.
If you have a recovery email linked to your Microsoft account, you can use it to regain access. When signing in, select "I don’t have access to my phone", and if a recovery email is available, Microsoft will send a verification code there. Enter the code to verify your identity and regain access.
If you no longer have access to the recovery email either, then contacting Microsoft Support is your last resort.
Urgent Details
They keep sending me an auto message saying that I can't use the Recovery form because 2-step verification is set up BUT the problem is that I don't have a recover email and I don't have access to my old phone and old phone number. What are my other options because I have to get into this email account.. Thank you in advance for your help.
Click here to access Microsoft Account Recovery Form
I have tried to use the account recover form several times but it gives me an auto message that says that I can't use it because the email account has 2-step verification. Which is a problem because my old phone and my old cell number are no longer available to me. What is my other option to get into my email.