I paid for 1 PTU but I don't see any quota when I select provision Managed

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I paid for 1 PTU but I don't see any quota when I select provision Managed

Rohit Shetty 5

Hi all - I paid for a PTU for Azure openAI in West US, they charged me for it but when I try to deploy a base model, I don't see any quota available when I select the provision managed option. Wondering if someone else faced the same issue or am I missing a step?

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Answer 1

Marcin Policht 51,450 MVP Volunteer Moderator

As per https://learn.microsoft.com/en-us/azure/ai-services/openai/how-to/deployment-types

Each model-version pair requires different amounts of PTU to deploy and provide different amounts of throughput per PTU.

More from our Provisioned throughput concepts article.

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin

Rohit Shetty 5 Reputation points

2025-02-16T23:31:58.1133333+00:00

Thank you for responding - I didn't realize that was the case. Looks like I might have to ask for refund.
Marcin Policht 51,450 Reputation points MVP Volunteer Moderator

2025-02-17T00:05:03.2833333+00:00

You can submit a billing request by following https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin
SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2025-02-18T06:50:11.7433333+00:00

Hi Rohit Shetty,

Just following up to see if you had a chance to review the above response. Thank you!
Rohit Shetty 5 Reputation points

2025-02-18T13:58:49.84+00:00

Hi Srilakshmi, can yo help me with the billing - when I try to request refund, azure portal keeps spinning in loop between self service to support ticket creation.
Saideep Anchuri 9,500 Reputation points Moderator

2025-02-18T14:35:57.28+00:00

Hi Rohit Shetty

Please try to create support ticket from subscription /"Support+troubleshooting" section later. You can also contact Gating team at csgate@microsoft.com for explanation or reassignment of the quota. But could you try creating models in any other regions aside west us and also check from quota section from azure foundry portal.

Kindly refer below link: https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/provisioned-throughput?tabs=global-ptum#model-independent-quota

Thank You.
SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2025-02-19T10:13:16.65+00:00

Hi Rohit Shetty

Did you get any chance to check the above response. Thank you!

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I paid for 1 PTU but I don't see any quota when I select provision Managed

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