Hi @hx honey
Welcome to our forum!
Looks like the issue is more related to your account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client.
What is your email account type?
Here are some steps you can try:
- Update Your Recovery Information: If you had set up a recovery email or phone number, you can use that to regain access. Go to the Microsoft Account Recovery page and follow the steps.
- Account Recovery Form: If you're unable to log in using recovery options, you can fill out the Microsoft Account Recovery form. It may ask for details like past passwords, approximate dates you last accessed your account, and other identifying information.
- Steps to try to modify the verification method in this article: Common problems with two-step verification for a work or school account - Microsoft Support.
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