yes, I'm having a problem with my 2nd authentication. I do not have the phone that the authentication app was installed and cannot access my account to assign another license

Question

I have free Microsoft apps with my nonprofit that I was granted. I'm having a problem with my 2nd authentication. I do not have the phone that the authentication app was installed and cannot access my account to assign another license

Answer 1

Hi,Here’s what you can do:

1. Try signing in another way – If you’ve set up alternative verification methods (like an email or phone number), you might see a “Sign in another way” option when attempting to log in43dcd9a7-70db-4a1f-b0ae-981daa162054.
2. Contact Microsoft’s Data Protection Team – They specialize in account recovery for nonprofit organizations. You can reach them via Microsoft’s business support phone numbers43dcd9a7-70db-4a1f-b0ae-981daa16205443dcd9a7-70db-4a1f-b0ae-981daa162054.
3. Use an alternative global admin account – If your nonprofit has another global administrator, they may be able to reset your authentication settings43dcd9a7-70db-4a1f-b0ae-981daa162054.
4. Request a reset via Microsoft Support – You may need to provide details like your organization’s name, billing information, and an alternative email to verify your identity43dcd9a7-70db-4a1f-b0ae-981daa162054.

If none of these options work, I’d recommend calling Microsoft’s support team directly and asking them to escalate your issue to their Data Protection Team43dcd9a7-70db-4a1f-b0ae-981daa162054. They should be able to help you reset your authentication method.