Order tracking

Question

Hello,

I have a Microsoft order number but I can't find any order tracking information.

The order was placed by a colleague but I'd like to chase up delivery so I can begin new job.

Please is there a number I can call to check status of delivery ?

Thank you.

Kind Regards

Mark

Answer 1

Hello Mark_Conlan,

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.

Answer 2

Thanks for keeping us posted, Mark_Conlan. We're sorry for the inconvenience this has caused you.

If that's the case, try to contact our support via Contact Us Microsoft Support or please see Global Support Phone Numbers for more details.

Hope this finally helps.

Warm regards,

StevenK

Answer 3

Thanks for your help, I called the phone number and got through to SMB who told me she couldn't and referred my to partner.microsoft.com

When I go to partner website I cant find anything for Microsoft Surface orders or any phone numbers.

Is there a Surface number for partners?

Thank you

Mark

Answer 4

Hello Mark_Conlan,

Thanks for reaching Microsoft Community. We totally understand how urgent for you to track your order.

Just to confirm, is this an order through Microsoft Store online? If yes, we would highly recommend to contact our sales support team: Contact Microsoft Store Support. Otherwise, go to this site: Windows Apps - Microsoft Store, and click this option ( at the bottom right corner) to start a live chat with our support.

Feel free to respond on this thread if there's anything else.

Kind regards,

StevenK