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surface camera front/surface camera rear/surface IR camera front Drivers

Anonymous
2021-11-09T11:35:38+00:00

After I update my surface book 3 to win 11, my surface cameras don't work.

I see my device manager and there is 3 different driver that not working well.

what should I do?

Surface | Surface Book | Sound and camera

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  1. Barb Bowman 80,785 Reputation points MVP Volunteer Moderator
    2021-11-09T14:57:40+00:00

    You can roll back from Windows 11 if within 10 days of upgrading. You should try that, the after verifying things work properly again, run the Diagnostic toolkit one more time. Then try upgrading again.

    Regret installing Windows 11? You can roll back to Windows 10, but you'd better be quick - CNET has good instructions if you need them.

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  2. Anonymous
    2021-11-09T14:39:22+00:00

    I did that ...
    but nothing change!

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  3. Anonymous
    2021-11-09T14:34:58+00:00

    Hi

    I did whatever you said ...
    but there isn't any difference in my problem...

    Dude, I'm from Iran & I cant contact with any microsoft support! :)

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  4. Barb Bowman 80,785 Reputation points MVP Volunteer Moderator
    2021-11-09T14:19:45+00:00

    Uninstall the drivers for anything with a yellow bang, but do NOT delete the drivers. Now restart. Any change? If no change, what is the error code shown when you open the properties for these in device manager? You can also try the Surface Diagnostic Toolkit https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit which can often fix most software and driver issues.

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  5. Anonymous
    2021-11-09T14:17:51+00:00

    Hello aghalani,

    Thanks for posting your concern here in Microsoft Community. We're sorry to learn that you're having a problem with the camera on your device.

    In this case, please run Surface Diagnostic Toolkit and check for Windows Update. Ensure all pending updates are installed. Manually install drivers and firmware for Surface:

    Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.

    Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
    Choose the .msi file closest to your current OS Build and click Next.
    After downloading, run and install the .msi then Restart. 

    But if issue still persists, kindly contact our support via Contact Us Microsoft Support to seek exchange options for your device and for further assistance. You can also contact them via phone, see Global Support Phone Numbers. For detailed instructions on how to contact our support, click here.

    Best regards,

    StevenK

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