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password for this Bitlocker

PatrickQs 56 Reputation points
2021-01-26T03:50:53.787+00:00

My laptop, Dell xps 13 system crushed, then try to reinstall windows using usb, but it says my drive is locked by Bitlocker.
But I have never used it. I don't know the password for this Bitlocker. how can I unlock it.
please help.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Dale Kudusi 3,216 Reputation points
    2021-01-26T04:07:22.283+00:00

    Hi,
    The recovery key is automatically saved to your Microsoft Account when the device is encrypted (if a Microsoft account was signed in when using your PC), and can be retrieved from https://account.microsoft.com/devices/recoverykey .

    Please refer to this instruction: https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad27-0b89-ea08-f143-056f5ab347d6

    Best regards.

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