SATO label printer

Question

I am having problems connecting my SATO label printer to my HP ProBook laptop.

Set as the default printer it indicates that it is offline whether I switch it on before or after I have fired up the laptop.

A web check tells me the printer driver is OK.

Running troubleshoot doesn't help.

It's connected thro' the USB port.

If I fidlle - switching on & off and running troubleshoot a number of time eventually it works - but all this takes time and means I cannot give the task easily to an employee.

Answer 1

Hi,

Just to clarify, did you actually download the driver from the SATO support page? The drivers that came with the installation disk could be outdated, which the mort reliable option is always the manufacturer's website. The symptoms you are describing fall right in line with what an outdated driver can cause.

However, if that does not do the trick, it's very possible that there might be a problem with that USB port. Have you had any issue with any other devices plugged into that port in the past? Or are you able to try the printer on another computer?

Answer 2

The driver comes on an installation disc and I checked the SATO site to make sure it was the correct one. Trouble shooting also says its OK.

The problem is reliably connecting to the printer thro' the USB port.

Answer 3

Hi,

Have you downloaded the correct drivers for this device yet? If not, please visit the SATO download center here http://www.satoamerica.com/cms/Windows+Drivers/47.html

Hope this helps. Please reply with results.

Answer 4

Hello Maledu Mmako Products,

This thread was created in the incorrect forum; the Microsoft Moderation team has moved this thread to the Hardware and Drivers Forum.