App errors: server did not register with DCOM within the required timeout.

Question

If I try to run any Store games or some apps, I get error similar to this and the app/game stops immediately:

The server 828B5831.SurvivorstheQuest_1.13.1000.0_x86__ytsefhwckbdv6!com.g5e.survivors did not register with DCOM within the required timeout.

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="0">10010</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2019-02-20T07:10:17.135269700Z" />

<EventRecordID>120397</EventRecordID>

<Correlation />

<Execution ProcessID="1684" ThreadID="2708" />

<Channel>System</Channel>

<Computer>MSI</Computer>

<Security UserID="S-1-5-21-3031825456-2340262588-3978374517-1001" />

  </System>

- <EventData>

<Data Name="param1">828B5831.SurvivorstheQuest_1.13.1000.0_x86__ytsefhwckbdv6!com.g5e.survivors</Data>

  </EventData>

  </Event>

I've followed the instructions given in these threads, but nothing worked yet for me:

https://www.tenforums.com/software-apps/116591-store-apps-close-immediately-event-10010-distributedcom.html

Request if someone can help resolving it.

Thanks.

Answer 1

I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

https://www.tenforums.com/tutorials/16397-repai...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Great! I am glad that worked! If you don't have any more questions, feel free to choose a rating and have a great day!

Did so. 

Thanks.

Answer 3

Hi prana31,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these options one by one and check after each option.

1. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well
2. Run Windows Store Apps Troubleshooter

Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

3. Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

4. Re-register All Store apps (You will get many Reds, ignore them)

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

5. Uninstall & Reinstall Store

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

6. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

7. Check your Antivirus

Temporarily uninstall / disable AV

Do let me know if you require any further help on this. Will be glad to help you.

Source - https://answers.microsoft.com/thread/b8f36cad-9...

Hi,

Thanks for the steps, but unfortunately it still doesn't work. Getting the same error:

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="0">10010</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2019-02-21T03:30:42.914325900Z" />

<EventRecordID>122044</EventRecordID>

<Correlation />

<Execution ProcessID="1644" ThreadID="1092" />

<Channel>System</Channel>

<Computer>MSI</Computer>

<Security UserID="S-1-5-21-3031825456-2340262588-3978374517-1001" />

  </System>

- <EventData>

<Data Name="param1">828B5831.SurvivorstheQuest_1.13.1000.0_x86__ytsefhwckbdv6!com.g5e.survivors</Data>

  </EventData>

</Event>

Not sure what to do next!

Regards.

Answer 4

Hi prana31,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these options one by one and check after each option.

1. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well
2. Run Windows Store Apps Troubleshooter

Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

3. Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

4. Re-register All Store apps (You will get many Reds, ignore them)

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

5. Uninstall & Reinstall Store

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

6. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

7. Check your Antivirus

Temporarily uninstall / disable AV

Do let me know if you require any further help on this. Will be glad to help you.

Source - https://answers.microsoft.com/thread/b8f36cad-9...

Answer 5

Hello prana31,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Please refer this fix:

https://www.kapilarya.com/fix-the-server-did-no...

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.