Onedrive error cannot open file

FABRICY, PETER 1 Reputation point
2021-03-31T18:12:08.41+00:00

Where I work we are getting several people each day that are getting the attached error where they cannot copy a file in Onedrive.
We have to perform a repair, uninstall/reinstall, or uncheck the Files On-Demand check box to resolve the problem.
This only fixes the problem for a couple days and then it breaks again. There's very little info on the internet about it. Anybody know of a permanent fix?

83358-onedriveerror.png

Microsoft 365 and Office OneDrive For business Windows
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  1. Emily Hua-MSFT 27,796 Reputation points
    2021-04-01T10:11:56.013+00:00

    @FABRICY, PETER

    > >> We have to perform a repair, uninstall/reinstall, or uncheck the Files On-Demand check box to resolve the problem.

    Please make sure you have installed the latest version of OneDrive.

    I suggest you check if you pause syncing via clicking OneDrive icon > Help & Settings > Pause syncing will solve this issue.

    Besides, you may reset OneDrive to check the issue.

    Note: Resetting OneDrive disconnects all your existing sync connections (including personal OneDrive and OneDrive for work or school if set up). You won't lose files or data by resetting OneDrive on your computer.


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