Issue accessing WVD host pool (ARM-version, Spring 2020)

Question

I recently spun up an ARM-based Azure WVD host pool for a client using a Trial Subscription. When trying to access via the web or desktop client, I receive the error:

"It looks like your system administrator hasn’t set up any resources for <username> yet. Please choose a different account or try again. If you believe you have received this message in error, please contact your system administrator."

Thus far, I have confirmed:

• The test session host has been added to the pool and is running.
• I am using the correct URL for ARM-based WVD: https://rdweb.wvd.microsoft.com/arm/webclient/index.html
• The test user has the 'Desktop Virtualization User' role and is assigned to the correct application group.

I have worked with Azure Chat Support to address this issue, yet we have not yet been successful in identifying the issue. Please assist with further troubleshooting. Thanks!

Answer 1

Have you assigned the host pool to a workspace? Also please make sure that the account you are singing is not guest/msa/b2b.