Computer boot issues

Question

Hello,

I’m experiencing issues when starting up my computer — sometimes the screen stays black and I can’t reach the login screen. Other times, I get a blue screen error with the code “Video Memory Management Internal.” It can only be resolved by restarting the laptop. Here are my dmp files: DMP

Thank you very much!

Answer 1

Hello, thanks for reaching out. I'm Ace, one of the Independent Advisors. I can understand your concern and please don't worry I am here to help you.

The "Video Memory Management Internal" error is a Blue Screen of Death (BSOD) issue that occurs when the system encounters a critical failure in managing video memory resources. This error is often caused by faulty GPU drivers, corrupted system files, or hardware-related issues. One of the most common reasons for this error is outdated or incompatible graphics drivers. Updating or reinstalling the GPU drivers can help resolve the issue. Open Device Manager, locate the Display Adapters, right-click the GPU, and select Update driver. If updating does not work, uninstall the driver and reinstall it from the manufacturer’s website. Another possible cause is corrupted system files, which can interfere with video memory allocation. Running System File Checker (SFC) and DISM scans can help repair these files. Open Command Prompt (Admin) and run sfc /scannow, followed by DISM /Online /Cleanup-Image /RestoreHealth. Restart the system after completing these scans to check if the issue persists. If the problem continues, checking the GPU and RAM for hardware issues may be necessary. Running Windows Memory Diagnostic (Win + R, type mdsched.exe, and press Enter) can help detect faulty RAM.

Let me know if you have further questions.

Thanks!