Some software services keep crashing

Question

Hello,
I have several software services that once they attempt to connect they fail. Such as java, and steam (so far thats what I found out). I tried reinstalling the softwares, updating OS, drivers, reinstalling OS, running corrupted file scan (sfc /scannow), running apps as administrators, running compatibility mode, yet nothing worked. Services get shut down as soon as they are attempted to start. Steam shows its process on task manager with not a single display yet it did not even install correctly using the steam installer since according to the event viewer and some logs, multiple files have failed to be installed hence I deemed the installation to even be incomplete to be considered a fine app to start up. And java installer refuses to even open. never mind any process on task manager.

Answer 1

You have tried reinstalling the system and if you have done it correctly then you can be sure that your system is fine. Also Safe Mode can be a problem, which proves that it's not a third party software. You can try to create a new local account to test it:

1. Press “Win + R” at the same time to open “Run”, type “netplwiz” and click “OK! “You will open the account interface
2. Select “add...” in this screen. Select “Do not use Microsoft account to log in (not recommended)” and click “next”.
3. If the interface for entering user name and password does not appear, you need to select “Local Account”; if the interface for entering user name and password appears, skip to step 4 directly.
4. Enter your username, password, confirm the password and other contents, you can create a local user.
5. Next, give administrator privileges to this account. Go back to the first step and double click on the account you just created.
6. Select the “Group Membership” tab at the top of the new pop-up window, then select “Administrator” and don't forget to click “OK” to save.

Log on to Windows with the new account, if the problem is solved, you can follow the “Copy files to a new user profile” method in the link below to migrate to the new account, after which your information will be transferred to the new account, or you can use another account instead of the original account.

Troubleshoot Problems Signing In to Windows - Microsoft Support

Best Regards,

Raylan-MSFT | Microsoft Community Support Specialist

Answer 2

I have already tried several times to repair windows using MediaCreationTool as well as settings -> system -> recovery -> reset this pc. They both did not work. Well, the repair and installation process worked as intended but the issue was not solved.

Answer 3

You've already tried to fix the problem you're experiencing using Safe Mode, which usually rules out any third-party factors. Then it is likely that damaged system files are causing the problem and you can try to repair your Windows system using MediaCreationTool. (Usually this will not delete personal files, but you still need to make a backup of your files to be on the safe side)

1. Ensure that you have 20G of free space on your C drive. Visit the following website to download MediaCreationTool

Download Windows 11

2. Open the program and follow the instructions until you reach “Select Installation Media” and select “ISO”.
3. Continue to follow the instructions until the ISO installation media is generated.
4. Open “Windows.iso” - “setup.exe”.
5. Continue to follow the software's instructions until “Change what you want to keep” and select “Personal files and applications” to keep.
6. Install the system, during this time your computer will automatically restart several times, please do not disturb it and make sure it is plugged in.

At the end of the process, your Windows system will be partially repaired.

Best Regards,

Raylan-MSFT | Microsoft Community Support Specialist

Answer 4

Hello, thank you for the reply.

From the help that you have provided and the testing that I have conducting, I can confirm that the issue is not because of network permissions, or firewall, the applications are allowed. I used to have Malwarebyte as my security software but I have removed it approximately one week ago. I have tried installing and reinstalling steam and java multiple times. Steam was installed but I according to the bootstrap.log it seemed like it was not installed entirely/faced issues during installation. And as for java, it did not even display an installer screen. I have tried compatibility mode for steam and used windows 7 which showed me an error message of steam that said that the following compatibility mode would cause steam to function within limited tasks. Once I click on continue steam just closes that mini message and sleeps in the background again. I have followed your advice on trying to use the app through safe mode with networked windows and the issue persists, nothing new happened.

Last few things to notice, I have had my pc parts being fired therefore having to replace most of my pc components ignoring ssd, hdd and gpu which might have caused some underlying issues yet the local pc repairer said no issues of corruption were shown with the ssd and hdd as they have conducted their own tests. Just to clarify I have also installed steam on my hdd but it still did not work. I have ran commands as I have mentioned earlier on since I had a suspicion that it might have been file corruption and also reinstalled windows OS as I thought windows services/registry were faulty. But the issue remained. I am certain that the issue is messing up with my OS in the background too but so far I have only caught java and steam to be malfunctioning.

Kindest Regards,

Answer 5

Hi Dear Client.

Welcome to the Microsoft Community.

Some of your software will fail when trying to open the service, as well as their installers. I think this may be due to a lack of network permissions for those files you describe in your question. There are a number of possible scenarios for missing network permissions, and usually it has to do with the security software you have on your computer, especially third-party security software. If you have any third-party security software, try uninstalling it and then reinstalling the software you're having problems with (e.g. Steam) to test it.

(Disclaimer: You will uninstall third-party antivirus programs. However, keep in mind that if you do so, your device may be compromised. Therefore, make sure that the real-time protection feature of Windows Security Center is turned on. )

(To minimize the number of testing steps, when opening the software/installer in the steps of this answer, please choose to open it with administrator privileges)

If the problem still exists after uninstalling the security software, it may be because the Windows firewall is not set properly, you can modify the firewall rules in the following way:

1. Open “Windows Security Center”.
2. Go to “Firewall and Network Protection” - “Allow applications to pass through the firewall”.
3. Check the “Private” and “Public” network permissions for the software that is causing the problem. Finally, click “OK” to save the settings.

If the problem still occurs, it may be caused by third-party software/services, you can remove these interferences through Safe Boot:

1. Press and hold shift and use “Restart” in the Start button to restart and enter WinRE. (If you can't use the Start menu, press and hold the power button to turn off the computer, then press the power button to turn it on again. (If you can't use the start menu, press and hold the power button to turn off the computer, then press the power button to turn on.)
2. Click Troubleshooting - Advanced Options - Startup Settings Options.
3. Click the “Reboot” button.
4. Select “Start Safe Mode Environment with Networked Windows” (F5).

If in Safe Mode your installer starts normally and the software opens normally, then the interference is caused by third-party service startup entries. You may want to try disabling some of the services/startups.

Best Regards,

Raylan-MSFT | Microsoft Community Support Specialist