Keys not working

Question

My escape key, F5, and F6 keys have stopped working on my laptop. I’m pretty sure it’s not a soft wear issue and I’m not sure how to fix it. For a few weeks they would work sometimes, but now don’t work at all.

Answer 1

Since the on-screen keyboard doesn’t recognize the keys either, it’s probably a software or driver issue. Try updating your keyboard drivers in Device Manager and make sure Windows is up-to-date.

If that doesn’t fix it, you might need to consider a physical repair or keyboard replacement.

Answer 2

I just checked and the on screen keyboard doesn’t work for the broken keys either

Answer 3

Hello,

If only a few keys don't work, this is typically hardware issue.

Underneath the keyboard, there is a circuit board with numerous signal tracks. Cracks in the tracks, dust or debris buildup, or corrosion can disrupt the signal flow.

Does the esc key work from the on-screen keyboard?

Hello, this is Emily.

The onscreen keyboard doesn't have F keys, but you can test with a different keyboard via USB or Bluetooth. If the alternative keyboard works, it's certain that the issue is hardware-related.

You can try to clean the keyboard, but if it is cracks or corrosion, cleaning will not help unfortunately. You need hardware repair or replacement.

Answer 4

To help me figure out what's going on, could you check if the on-screen keyboard works?

You can quickly open it by pressing Windows + Ctrl + O. That’ll let you see if the keys are responding.

Let me know what you find.