Bluetooth device keeps getting disconnected during Teams meetings

Question

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Answer 1

Yes, please see my previous post on this regarding the Sony wf-1000xm4, this solution works for other headsets as well. I will repost here so people coming to this thread late can see:

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I FINALLY found the solution to getting my Sony wf-1000xm4 headphones to work in Teams. If you have another mic input and don't mind losing the onboard mic in the headphones follow the instructions below to disable the bluetooth telephony services in the headphones (or any other bluetooth device you wish). Simply disabling the driver for handsfree devices in the Device Manager does not accomplish this for Teams, which is what I had done previously for other apps that had this issue. The following solution will prevent Teams from trying to switch over to the device's Handsfree Telephony service.

Open a file explorer window and in the location input, enter: Control Panel\All Control Panel Items\Devices and Printers

Once you hit enter, you should see the screen below. Right click the device you wish to edit, click Properties, go to the Services tab in the Properties window, and uncheck Handsfree Telephony, then click Apply. Hope this helps you all from wanting to pitch your headphones across the room, or from swearing at Teams.

Answer 2

My bluetooth headset disconnects halfway through meetings when in the windows 10 app.  No issues with bluetooth headset otherwise on web version or even listening to music, which I have done for 4-6 hrs straight without any problems. It's only in the teams app that it has issues staying connected longer than 20 minutes.

Answer 3

Windows 10 Enterprise. MS Teams Applicaton, bluetooth Sony WH-CH710N headset.

It just disconnects from the meeting a few minutes (~5min) after working fine. Headset works all day long with no problems using other applications (Windows Media Player, VLC, chrome/edge on youtube, vevo, etc).

Consideration 1: If I am listening to some music and answer a MS Teams call, it cuts whatever is being played and Teams takes over (and obviously Teams stops its audio some 5 minutes into the call). The other applications keep "playing" its music but no audio. 

I usually power off the headset and Teams audio jumps to computer mic/speaker and I can continue with no problem.

Consideration 2: Opening Setting > Devices in MS Teams I see my headset listed twice under Speaker drop down list as shown below, one Headset and one as Headphones. The Headset is the one picked by default. If I look at Windows Devices there is only one Blueooth connection there for my headset. And Windows Volume Mixer just show "Headphones (WH-CH710N Stereo)", which is not the one picked by MS Teams. It looks like internally Teams creates something different, to just drop it later.

Consideration 3: I checked the "certified" list of devices for MS Teams and my BT (bluetooth) headset is not listed there. There might be some reasoning behind it, but hey, why not use the BT device already working? Creating BT tailored standard is no longer BT standard. I know there are different Bluetooth versions, current is 5.0 and my headset is 5.0. Perhaps MS is following Apple steps on this matter as someone else suggested in a previous thread. 

There have been a few recent MS Teams updates but I don't see change in this behavior.

I would like to hear from someone in Microsoft if what I provided can shed some light on this issue, it is affecting many users. Just a few of us bothered enough to write about it.

Answer 4

I have a similar but slightly different issue:

One of my Bluetooth devices will disconnect when I start a Teams meeting.

I have a Bluetooth headset, keyboard and mouse.

So far its been the mouse and keyboard (separate times & days) disconnecting, not the headset (yet)

They just "lose connection" and then reconnect back after the meeting as if nothing happened?

very annoying :-(

Running Version 1.3.00.13565 (64 bit)

Answer 5

I am having exactly the same issue, ironically enough my Microsoft Mouse and Microsoft Keyboard keep disconnecting after a little while when I am in Teams! Very annoying. I have to go to the Bluetooth & othe r devices settings and click on them to change them from being Paired to being Connected. I have to use another wired mouse to do this each time.... What the.....

This has been going on for months for me now.

Sort it out Microsoft

I have a similar but slightly different issue:

One of my Bluetooth devices will disconnect when I start a Teams meeting.

I have a Bluetooth headset, keyboard and mouse.

So far its been the mouse and keyboard (separate times & days) disconnecting, not the headset (yet)

They just "lose connection" and then reconnect back after the meeting as if nothing happened?

very annoying :-(

Running Version 1.3.00.13565 (64 bit)