Microsoft security "code" to access account - Enter codes, not working

Question

Okay, so I've been getting this prompt to enter some stupid code to verify my identity or some stupid thing the past 5 days.  So today says that's it's the last day I can skip it, so I decide I better get this code.  I get it to send it to my alternate email address (also a live address that for some reason doesn't need a code?), copy the code down, sign out, go back to my other account, go to enter the code and it's telling me the code is wrong.  UM NO, IT'S NOT.  So I go back and double check, yep, I have the right code.  So then I get this stupid thing to send ANOTHER code, and then enter that one, and now it's telling me that's wrong.  This is so stupid.  Like the dumbest thing ever.  I don't know if it's some scam or what this is.  But I'm pissed.  I have proof of what my freaking codes are, I took screen shots of them.  This is such garbage.

Answer 1

Hi DeBernard88,

Good day and welcome to the forum.

I know how important it is for you to be able to access your account, however, it would be best for our customers who are having account related concerns to refer to this **link** for further assistance. Select the error you need help with and fill out the requested details on the next page. You need to be signed in with a Microsoft account to access the form.

If you are unable to access your primary account, you can use an alternate account if you have one or create a new one at https://signup.live.com.

Note: I've also locked this thread. As early as possible, we encourage customers to refer to the given link as the Microsoft account forum is being decommissioned.

Thank you.