E-transfer emails

Question

For some reason I do not get e-transfer emails from both of my banks or other people. I also did not get confirmation email of a etrans deposited to someone's account. It worked fine before. I have checked junk mail etc.

Answer 1

Hey!

Not receiving e-transfer emails can be a real hassle. Let's troubleshoot this together:

1. Check Spam/Junk Folders:
   • Ensure e-transfer emails aren't landing in your spam or junk folders.
2. Verify Email Address:
   • Confirm with your banks and senders that they're using the correct email address.
3. Add Interac to Safe Senders List:
   • Add ******@payments.interac.ca and ******@payments.interac.ca to your email's safe senders list to prevent filtering. Cloudflare Community
4. Check Email Filters:
   • Review your email settings to ensure no filters are redirecting or blocking e-transfer emails.
5. Contact Your Email Provider:
   • Reach out to your email service to see if they're blocking e-transfer emails.
6. Consult Your Banks:
   • Inform your banks about the issue; they might offer alternative notification methods or insights.
7. Contact Interac Support:
   • If the problem persists, fill out the Interac e-Transfer Support Form for further assistance.

By following these steps, you should be able to resolve the issue and start receiving your e-transfer emails again.

Good luck!