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Troubles getting verification code

Anonymous
2025-03-25T19:55:40+00:00

Hi, I received two emails today stating that "Microsoft account Unusual sign-in activity". I am very concern that this could be a phishing email, so I went to see the recent activity in the outlook page, but there is a code that is being sent to my alternative email address but the email with the code is not arriving. I tried in opening the account in different browsers but it does not arrive to the email box. Please help! I want to make sure that my emailbox is not hacked and want to add more security.
I also tried to add my phone number or change the password but I face the same issue. I am not receiving the verification codes in the alternative email address. Is there somebody to email directly or call to solve this. Thank you for your help!

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  1. Anonymous
    2025-03-26T05:42:03+00:00

    Dear Al's Remodeling,

    Thanks for using Microsoft products and posting in the Community.

    I understand that you encountered an issue while checking for recent activity and adding security measures after receiving an email about abnormal activity, and you were unable to successfully receive the verification code. This situation is indeed unsettling, and I can understand how you feel.

    In this urgent case, I suggest that you directly follow the steps below to contact the online chat support for help and explain your situation to check your account safe. You can use any personal Microsoft account that can be logged in or create a new account to contact support and report.

    Please Go to this site: Contact - Microsoft Support

    1. Enter your question (MSA), then click Get Help, then "Sign in to contact support" at the bottom of the page.

    2.Sign in to any personal Microsoft account. Work or school account will not show below steps.

    1. Under Products and Services, select "Other Products".
    2. Under Category, select "Manage Account Security" and click Confirm.
    3. Click "Chat with a support agent in your web browser."

    TIPS: Please contact during local working hours on weekdays, CHAT does not work 24 hours a day.

    We sincerely appreciate your cooperation and patience in this matter.

    Best Regards,

    Addie.C - MSFT | Microsoft Community Support Specialist

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