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OneNote Android can not sync

Anonymous
2021-11-13T05:03:06+00:00

Hi everybody,

I faced a terrible issue with my Onenote Android version (my device: Note 20 Ultra 5G, latest SW ver., latest Onenote ver.)

I can sync and run One Note Window 10 and IOS version, but in my new devices, it doesn't work.

It shows that the notebook can not sync (web version, window onenote, ios ver run as usual)

When I accessed to Onenote, find the notebook file and open it, It shows the error saying that I can not open the file at this time, it is possible that file has been deleted or I don't have the authority

Pic #1. IOS ver, it runs smoothly

Pic #2: Android ver shows error with "!", can not sync

Pic #3: Web ver. OK

Pic #4. I can not open Notebook from Onedrive as well

Please support me to solve this case. Thank you very very much

Microsoft 365 and Office | OneNote | For home | Android

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  1. Anonymous
    2021-11-14T05:22:53+00:00

    Hi Sy Than,

    Welcome to Microsoft Community and thank you for sharing your concern with us today.

    I understand that OneNote Android can not sync. I am glad to offer you help on this issue.

    You could try the following steps to solve your problem.

    Reset credentials

    1. Open OneNote and then on the bottom left, tap Notebooks.
    2. Tap the three-dots menu in the upper right corner of the screen, and choose Settings.
    3. Tap Account.
    4. Tap Sign Out, and then click OK.
    5. Tap the recent apps button on the bottom of the screen (the one to the left of your Home button), find the OneNote app and swipe it sideways to close it.
    6. Start OneNote and sign in to your account.

    Force Syncing for Android phone

    1. In OneNote, find the notebook that's experiencing the sync issues.
    2. Tap the three-dots menu in the upper right corner of the screen, and choose Sync (account name) notebook. **Tip:**To sync all notebooks, go to the list of notebooks. Tap the three-dots menu and then choose Sync all.
    3. Leave the device on until the sync is done. You may have to leave the device on overnight, especially in the case of very large notebooks or first-time syncs.

    As for the problem that you can not open Notebook from OneDrive, you could click here to get the information.

    I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

    Best Regard,

    Kevin | Microsoft Community Support Specialist

    *Beware of scammers posting fake support numbers here."

    *Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

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