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Request for a refund

Anonymous
2025-05-14T01:07:50+00:00

I subscribed the Xbox standard game pass for 10.99 gbp and after just an hour I upgraded it to ultimate pass for 14.99 gbp and I should get my 10.99 gbp back no? As I was charged for both I just need one subscription for ultimate pass and I want my 10.99 pounds back. SS is attached for reference that shows the double charge.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Anonymous
    2025-05-14T06:11:33+00:00

    Hello Ramish,

    Thank you for your post to the community,

    I understand your concern about the unexpected double charge of a subscription on your account and how inconvenient it can be and I will help you with it.

    Please note that the Microsoft Community is a support community, and we do not have access to customer billing information or the ability to process refunds directly. To resolve this issue and request a refund, follow these steps:

    1. Contact Microsoft support at Contact Us - Microsoft
      Support 2. Select the product or service that you think the charge might be related to.
    2. Select "Billing & Subscriptions" as the topic.
    3. Click "Get Help" and then "Contact Support" to chat with an agent or request a call back.

    Best wishes,

    James | Microsoft Community Support.

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