Error 0x0000011b - No Workgroup Printer access - it worked yesterday!

D-row 66

My PC is connected via a Workgroup to my wife's PC - her PC is wired to our printer.

When I send a document for printing - it appears on the printer queue on my PC but the Status is blank - then after about a minute it disappears from my printer queue - but nothing prints.

Looking at our Network, I can see the printer but cannot Connect to Printer - Operation failed with error 0x0000011b

In the mean time, on my PC, I have deleted the link to our printer and now cannot re-install, as the wizard cannot locate the printer via the network.

Recent Windows Updates Installed

12-09-2021 - KB2310138 (Version 1.349.599.0)
14-09-2021 - KB2310138 (Version 1.349.704.0)
15-09-2021 - KB2310138 (Version 1.349.766.0)
15-09-2021 - KB890830 (v5.93)

Any simple work around or an update from Microsoft - would us minions receive an indication of a Microsoft correction or would we learn by osmosis?

Ideas Please

Asyanto 16 Reputation points

2021-09-16T05:02:03.563+00:00

I have same problem. please anyone help us!
Cuong Huynh 11 Reputation points

2021-09-16T18:29:39.147+00:00

reason is: 15-09-2021 - KB890830 (v5.93)

me too
Андрей Хвастунов 41 Reputation points

2021-09-17T08:25:00.057+00:00

Similar issue in domain environment, Print server MS Windows 2016 Core, clients Windows 10.
Printers can't be connected, set as default or installed on client machine/
Removing KB5005573 from printserver solved our problem.
Enes Aslan 21 Reputation points

2021-09-17T12:43:32.3+00:00

i removed KBKB5005565 and restart pc. Problem solved but i have another problem now. Thanks windows thanks...
Enes Aslan 21 Reputation points

2021-09-17T12:43:43.637+00:00

i removed KBKB5005565 and restart pc. Problem solved but i have another problem now. Thanks windows thanks...
Claudiney Marques 6 Reputation points

2021-09-17T15:20:18.533+00:00

Isso resolveu o problema que tive em um cliente. Servidor de impressão está em um Windows Server 2016. Ontem de manhã a atualização foi instalada. Desinstalei, reiniciei o servidor e a atualização já estava sendo baixada novamente. Deixei o serviço do Windows Update desativado, pelo menos até ter certeza que uma atualização nova seja capaz de resolver esses problemas.

Obrigado pela ajuda.
salam Abdul 1 Reputation point

2021-09-20T07:06:40.467+00:00

i have not found the KB5005565 updation wat i do
salam Abdul 1 Reputation point

2021-09-20T07:25:34.667+00:00

Thank you!! its worked for me uninstalled the KB5005573 from print server

Thank you again
David Jerrams 6 Reputation points

2021-09-20T09:34:18.46+00:00

Hi
Uninstalling KB5005573 on all the computers has resolved the problem.
All computers are now printing on my Wife's Network Computer
But what will happen on the next update. And would like to see an official repair from windows

Thanks to all who shared their fixes
Regards
Dave
Gruberian 11 Reputation points

2021-09-20T19:01:42.087+00:00

SUCCESS without removing the server update...

Check workstations and make sure they are FULLY up-to-date to Windows10 21H1 feature update. After reboot of station, printing returns to normal without removing the major security update from the server.
zaidh 1 Reputation point

2021-09-21T06:35:46.097+00:00

Try to look for the following recent Windows update versions that your PC might have just updated to and remove them following the below steps one by one and see if the error goes.

''Security Update for Microsoft Windows (KB5005565)''
KB2310138 (Version 1.349.599.0)
KB2310138 (Version 1.349.704.0)
KB2310138 (Version 1.349.766.0)
KB890830 (v5.93)
(KB5005565)
(KB5005573)
(KB890830)
(KBKB5005565)

https://www.cyberockk.com/2021/09/operation-failed-windows-cannot-connect-printer-error-0x0000011b-fix/
Gruberian 11 Reputation points

2021-09-21T14:01:01.563+00:00

removing all those updates? VERY bad call unless you like viruses and ransomware. Removing these will open a number of holes and make your systems vulnerable to attack.
look for options that don't roll back to the past. Updates are used to move forward and improve the devices. I will get off my soapbox now. LOL
zaidh 1 Reputation point

2021-09-21T14:10:36.737+00:00

Yes, you are right, removing any fthe update is not a good idea unless you don't have any other options. However, if people can wait for an official fix for this then I would really recommend that instead of messing more with their Windows files.
Peiman Vahidi 1 Reputation point

2021-09-22T06:38:59.15+00:00

Just uninstall KB5005565 from print server, bad for microsoft!
Peiman Vahidi 1 Reputation point

2021-09-22T06:39:33.53+00:00

Just uninstall KB5005565 from print server, bad for microsoft!
Edson Baião 1 Reputation point

2021-09-24T01:08:46.403+00:00

We had a similar problem in the domain environment, MS Windows 2012 R2 print server, after the KB5005613 package one of the stations with windows 7.0 simply not, it was no longer possible to print to the shared printer on that server. Removed the package, fixed the problem, thanks for the tip, regards!
S.SRINI 6 Reputation points

2021-09-28T06:47:19.51+00:00

Recently, several users have reported getting error code 0x0000011b after they received the 14 September cumulative update.

Step by Step instructions, it will support the issue

http://www.coimbatore-biz.com/blog/techsupport/Windowsp0st1110
Mutahir Riaz 1 Reputation point

2021-10-06T05:33:14.457+00:00

i have deleted the security updates, but still I cannot connect to the printer and facing the same error 0x000011b. Anyone please help me to solve this issue. please
Mutahir Riaz 1 Reputation point

2021-10-06T05:40:53.347+00:00

I have deleted the security updates, but still, I cannot connect to the printer and facing the same error 0x000011b. Anyone, please help me to solve this issue. please
alexianie.1 1 Reputation point

2021-11-08T23:21:06.8+00:00

hexre
alexianie.1 1 Reputation point

2021-11-08T23:21:07.76+00:00

hexre
Ed Guiney 1 Reputation point

2021-11-26T21:32:40.633+00:00

I recently started getting this error on both of my Windows 11 Pro machines while trying to connect to a shared printers on the machines. Both machines have all updates installed. I am able to connect to files but not the printers. None of the solutions posted have worked included the registry changes. The only updates I can uninstall are show in the attached file. None of them are the ones suggested to uninstall. Both printers are HP. One is a Lasrjet and one is a Photosmart. Both are attached to USB ports on their respective machines. When I click on them from the desktop network I can I can see the printer but cannot connect to it without getting the 11b error. I can install each of them on the other machine locally so the print drivers appear to be correct. File sharing works but not printer sharing. Suggests please as i have run out of options

eg
Lukas F 6 Reputation points

2021-12-08T20:49:06.427+00:00

Issue still occurs with 21H2. All available updates installed, including optional cumulative updates.

PLEASE FIX THIS!
Lukas F 6 Reputation points

2021-12-08T20:50:30.093+00:00

Not true. Still occurs with latest updates, event 21H2 by now.
Reza Kahlani 16 Reputation points

2021-12-23T12:58:25.86+00:00

Dear All
Best Solution
on computer which printer has installed and want to share it,
1- open registry editor
2-go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
3- if you have RpcAuthnLevelprivacyEnabled then set to 0 and restart computer and enjoy the sharing printer.
4-if you don't have RpcAuthnLevelprivacyEnabled, you must make a new key for it as follow:
-right click and make a new DWORD(32 bit)
-make name RpcAuthnLevelprivacyEnabled , -then restart your computer and everything will work.
I hope it help you.
Adi Badea 1 Reputation point

2022-01-19T12:01:22.52+00:00

Buna ziua,
Acelasi lucru am patit si eu intr-o retea de calculatoare... dezinstalatii ultimele update de securitate, sunt doar 2 ... mai exact, de pe data de 16 ian 2022 si pana astazi 19 ian 2022 si apoi va functiona sigur...

Zi frumoasa!
Adi Badea 1 Reputation point

2022-01-19T12:01:34.89+00:00

Buna ziua,
Acelasi lucru am patit si eu intr-o retea de calculatoare... dezinstalatii ultimele update de securitate, sunt doar 2 ... mai exact, de pe data de 16 ian 2022 si pana astazi 19 ian 2022 si apoi va functiona sigur...

Zi frumoasa!
Bryan Malakou 0 Reputation points

2023-05-24T12:50:54.75+00:00

Those updates do not appear either on Win 10 host or Win 11 pro client computer. I have tried all the group edit and registry hacks on the internet to no avail. Cannot install a printer wired to a host computer to a Win 11 client computer😔
Md. Manjurul Islam Rubel 26 Reputation points

2024-04-18T18:39:27.8033333+00:00

Hello, I hope you're doing well. I encountered the same issue and managed to resolve it by following this video tutorial. I recommend checking it out: https://youtu.be/5R15NKBU9co

29 answers

Brandon Baker 91 Reputation points

2021-09-20T20:16:02.367+00:00

Navigate to "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print", add DWORD RpcAuthnLevelPrivacyEnabled = 0. Restart the Print Spooler, and you should be able to print.

When the Registry DWORD is set to RpcAuthnLevelPrivacyEnabled=1, Windows encrypts RPC communication with network printers and/or print servers. Performing the above is much faster than uninstalling the KB that was applied.

This has haunted us for 6 days.
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16 people found this answer helpful.
Alan Morris 1,161 Reputation points

2021-09-21T04:26:17.737+00:00

@Brandon Baker thank you for the solution on this.

rapi torres 1 Reputation point

2021-09-21T04:57:30.463+00:00

Thank you for this solution. I just wanted to be sure. it needs to value = 0. not 1 right?
edit: and do I still need to uninstall KB5005565?

Neil Wilson 1 Reputation point

2021-09-21T14:32:45.09+00:00

Thanks, looks to have sorted the issue

Anonymous

2021-09-21T15:32:56.237+00:00

Thank you, worked for me too.

Brandon Baker 91 Reputation points

2021-09-21T15:59:02.777+00:00

Correct - the DWORD value should be 0.

You do not need to uninstall the KB (any of them).

Gonzo 11 Reputation points

2021-09-21T16:41:12.747+00:00

This was causing us serious headache. This resolved our issue. FYI for others for us I only had to make changes the reg changes on the Print Server, on the client side the reg changes didn't make a difference. Client printing worked back to normal once the server reg changes were made to "0" and restarted Print Spooler Service.

Print Server = Windows Server 2012 R2
Client = Windows 7 Pro

(we have only seen this with Windows 7, not Windows 10)

Bruce Davis 6 Reputation points

2021-09-21T18:42:00.023+00:00

Fixed the issue for me. Domain joined computers with Print servers were W10 with KB5005565 applied. Clients were W7Pro. Adding DWORD reg value RpcAuthnLevelPrivacyEnabled=0 as described and restarting the print spooler fixed the issue immediately.

Thanks so much for posting this.

Bruce

Anonymous

2021-09-21T19:32:11.517+00:00

This guy is a genius.

Hilton Martins da Fonseca 1 Reputation point

2021-10-15T16:40:43.997+00:00

Is necessary to remove from the server print or from the terminal ?

tks

hilton

Hooper Computers 1 Reputation point

2021-11-13T19:54:22.04+00:00

Thank you, this registry key restored printer install and the spooler for existing connections. I was then able to 'Add a printer' on a Windows 7 client, also in a common workgroup.
The printer is attached to a Windows 10 Home machine, acts as the server for the Shared print device. I added this registry key ONLY to the windows 10 host.
Other Windows 10 and Windows 7 machines inside the private LAN attaching to the shared printer/scanner did not require the registry change.

No removal/change of Windows update was required on any Windows machine on the LAN.

Lukas F 6 Reputation points

2021-12-08T20:46:19.867+00:00

If you do this, you will be highly vulnerable to attacks.

Blake Francis 6 Reputation points

2021-12-22T06:10:57.163+00:00

I just wanted to say thank you.

This is the solution and should be the top comment. I couldnt delete KB5005565 update, but this RegEdit did the trick!

Matthew Dirks 1 Reputation point

2022-10-04T19:17:28.22+00:00

That is not an accurate assessment. Setting the registry key RpcAuthnLevelPrivacyEnabled to 0 only disables the encryption of RPC communications between the print server and the client which was enabled by default by a Windows Server update by way of creating this registry key and setting its value to 1 if it did not exist (thus causing all the issues with printing that people experienced if the administrator of the print server didn't happen to preemptively create this registry key and set its value to to 0 instead).

The encryption was only set in place as a workaround to address CVE-2021-1678 (see https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-1678 ) which was only a proof concept vulnerability that involved Windows Print Spooler Spoofing. The only risk you face by disabling this feature is that someone might figure out the undisclosed details as to how this vulnerability works and use it to spoof a shared printer on a print server on your network to either block people's access to the real printer or to surreptitiously spy on and copy data sent to those same printers.

rick cicorp.com 0 Reputation points

2024-01-09T01:36:15.2533333+00:00

THANKS
You are the man!
Let's go Brandon! :)

Robert Bol 0 Reputation points

2024-01-24T12:34:22.24+00:00

Worked like a charm !

Gary Scott 0 Reputation points

2024-07-11T03:07:15.0066667+00:00

I added the above key and it fixed me. Allowed usb printer on win 10 machine to be accessed by a win 7 laptop on same wifi network. thanks !
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Tomi Wijaya Lauw 61 Reputation points

2021-09-16T04:38:46.927+00:00

Start -> Settings -> Update & Security -> View Update History -> Uninstall updates -> Security Update for Microsoft Windows (KB5005565) -> Uninstall

Both PC. or Workgroup.
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6 people found this answer helpful.
himanshu papney 6 Reputation points

2021-09-16T06:33:31.723+00:00

Thank you, that's working for me.

AMARDEEP SHARMA 6 Reputation points

2021-09-17T10:32:15.363+00:00

Thanks for the update, It's working for me.

simon kahari 6 Reputation points

2021-09-17T14:54:01.167+00:00

Thanks so much.. this worked..

Guru Vishnu 6 Reputation points

2021-09-22T03:51:34.217+00:00

Thankyou so much this works for me.

Sushil Agarwal 406 Reputation points

2021-09-22T09:00:07.39+00:00

Thanks It worked for me, since mornig i was facing this issue

Mike Milne 6 Reputation points

2021-09-22T11:36:19.333+00:00

Thankyou! Worked perfectly. Uninstalled KB5005565 from the PC, and now our laptops can use the shared printer again. I presume it'll reinstall itself again at the next update, so meanwhile I'll look into how to stop that.

Dale Jones 1 Reputation point

2021-09-22T14:08:39.713+00:00

So we have an inhouse custom inventory app that requires some workstations to remain in the Win7 environment. It is not relevant as to why, it just is. I can remove that KB on the host but no such update was done to the work stations - I assume that by removing this on the host the win7 machines will be able to print?

Devin Jeon 1 Reputation point

2021-09-22T21:01:27.17+00:00

I see the KB5005565 in the control pannel, but when I highlight the update, there is no 'Uninstall" button activated. So, I can't uninstall.
How do I uninstall the updates??

Herbert D 1 Reputation point

2021-09-23T02:43:06.35+00:00

This works!

Fredrick Fillmore-MS 1 Reputation point

2021-10-04T18:03:33.423+00:00

Thank you for this. It worked great! The update happened while I was out of town and I couldn't figure out what I had done to break the printing.
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Tomi Wijaya Lauw 61 Reputation points

2021-09-16T04:57:59.84+00:00

Start -> Settings -> Update & Security -> View Update History -> Uninstall updates -> Security Update for Microsoft Windows (KB5005565) -> Uninstall

Both PC or workgroup PC.
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6 people found this answer helpful.
Quang. Quang 6 Reputation points

2021-09-16T05:18:13.36+00:00

thanks @Tomi Wijaya Lauw
I same error, so Uninstall KB5005565, it's ok now

Martín Guillén 1 Reputation point

2021-09-16T06:28:16.66+00:00

Easy and simple, Thank you!

Mr Long 1 Reputation point

2021-09-16T06:50:48.31+00:00

well done. thank you

abster 1 Reputation point

2021-09-16T16:52:05.94+00:00

hi, that worked, how do you stop a single update from reinstalling now, only seem to have pause option for all updates. thanks

Herbert D 1 Reputation point

2021-09-23T02:44:44.88+00:00

This works for me. Thank you.
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Limitless Technology 39,686 Reputation points

2021-09-16T11:23:38.437+00:00

Hello Drow,

Yes, there are three updates released recently that may provide this behavior: (KB5005613, KB5005627 and KB5005563). The reason is they are addressed to correct an explot vulnerability in printer driver injection (called PrintNightmare)

Solution is to Create a GPO in the computer configuration:

https://support.microsoft.com/en-us/topic/kb5005010-restricting-installation-of-new-printer-drivers-after-applying-the-july-6-2021-updates-31b91c02-05bc-4ada-a7ea-183b129578a7

Or edit the registry lines:

NoWarningNoElevationOnInstall = 1
UpdatePromptSettings = 1
RestrictDriverInstallationToAdministrators - 0

Hope this helps with the issue,
Best regards,
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3 people found this answer helpful.
Curtis Thelen 16 Reputation points

2021-09-16T16:50:10.77+00:00

Removing these two updates worked for me at school district KB5005627 and KB5005563
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Alan Morris 1,161 Reputation points

2021-09-16T03:08:14.853+00:00

Hi, You have been patched on one system but not on the other. There has been a protocol change, for security, and one of the machines has the new communication methods and the other one does not.

Make sure both machines have the latest update and you should be good.

The protocol change went into Windows 10 in January but has not been a requirement until the patch yesterday.

Thanks to a engineer at MS for helping out on this.

@D-row
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2 people found this answer helpful.
Asyanto 16 Reputation points

2021-09-16T05:03:18.567+00:00

could you detailed your explanation Sir? include steps to handle this issue?

Stella Taylor 11 Reputation points

2021-09-17T18:28:59.727+00:00

We basically just did this thing here... All PCs have been patched and the problem still persists...

Frank Dilukshan 1 Reputation point

2021-09-18T04:01:16.49+00:00

Thank you for the information. This helped me a lot to know about the issue,

Lloyd Yu 11 Reputation points

2021-09-18T06:01:50.327+00:00

Doesn't work. It turns out for me both printer host pc and my pc have been updated with KB5005565.

rapi torres 1 Reputation point

2021-09-21T03:12:38.203+00:00

Hi. so meaning to say, win7 and win10 cannot be connected anymore when talking about the printer? since win7 doesn't have any updates anymore.

Devin Jeon 1 Reputation point

2021-09-22T20:59:32.957+00:00

I patched the updates on all machines, but it still won't print.
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