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Every time I click the Windows 11 Start button, I get the spinning wheel of death. The Start button then disappears, and I start the process again. The second time always seems to be stable. This is an annoying little problem I'd like to solve.
Technical Information:
Windows 11 Pro
Version 24H2
Application Log:
Faulting application name: StartMenuExperienceHost.exe, version: 10.0.26100.6725, time stamp: 0xcb8cdc8f
Faulting module name: ntdll.dll, version: 10.0.26100.6725, time stamp: 0xf41da127
Exception code: 0xc000071f
Fault offset: 0x00000000000773f9
Faulting process id: 0x3D98
Faulting application start time: 0x1DC384448C381E3
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6d7bed71-f213-468f-919a-4a1c61ea313d
Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.26100.4768_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: FullTrustApp
Running both System File Checker (SFC) and DISM have failed to resolve the issue. Attempts to re register ntdll.dll have also failed to resolve the issue.
Thanks.
Sorry, I was offline.
If that process did not resolve the problem, open the Settings App (Windows Key + i).
Go to System - Recovery.
Click the 'Reinstall Now' button in the 'Fix problems with Windows Updates' section and wait for that process to complete, this process will not affect your files, settings or installed apps.
@DaveM121 There hasn't been a single incident of this issue for a couple of days now. Whether it was resolved by an update, or as a result of your advice, I don’t know. I’ll refer to your System – Recovery option if the problem ever arises again. Thanks for your help.
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Fixed the problem in my case. Thank you!
Open Task Manager (Ctrl + Shift + Esc)
Click File - Run new task
Tick the box marked 'Create this task with administrative privileges'
Type powershell into the box and click OK
Run this command and press Enter:
Get-AppxPackage Microsoft.Windows.ShellExperienceHost | reset-AppxPackage
When that completes, run this command and press Enter
Get-AppxPackage Microsoft.Windows.StartMenuExperienceHost | reset-AppxPackage
When that command completes, close Powershell and restart (not shut down) your PC to apply the change.
Thanks for your response, DaveM121, but this did not solve the problem. I've also tried re registering ntdll.dll (Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll), but this produced a further error message:
Further suggestions are appreciated. Thanks.
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My Start menu would always close itself after a few seconds. This was the solution.
