Failed to load PostgreSQL flexible server databases:Your Azure Database for PostgreSQL - Flexible server is currently unavailable.

Question

Hello, Over an hour ago my I started receiving alerts from my Azure Database for PostgreSQL - Flexible server service. The cause appears that all databases are no available anymore, as the Databases section in Azure Portal lists:

Failed to load PostgreSQL flexible server databases.

From the Resource Health page I got several notices on the following:

Reason: UnknownReason (Unplanned)
Status: Unavailable
Last update: Your Azure Database for PostgreSQL - Flexible server is currently unavailable. We are working to resolve the problem.

This sounds like it's not something I can do anything about. But still, I've tried all default and recommended steps. Including, but not limited to:

• Reboot PostgreSQL server from Azure portal
• Following recommended steps from Troubleshooting tool + Resource health page
• Checking Activity Log
• Metrics were all OK, no high cpu/memory/storage. But "Database availability" suddenly dropped completely to "0" (see screenshot below).
• Enabled/disabled firewall to check connectivity
• There was an upgrade done +24 hours ago. No problem before that.
• Suspicious that the problem started exactly at 18:15:00 (GMT +1), according to the health history - and is still ongoing
• Global Azure Status does not show an error (yet)

Simply put: nothing changed at the DB end or at our end causing this. It seems Azure availability related?

From what I can find online, the only way to resolve this - at least from what I read from others - is to somehow get in contact with support and have them reset something in the background.

So I hope support is reading along and can contact me a.s.a.p. Otherwise, still appreciate any thoughts or suggestions.

Answer 1

Update: in the meantime, a Service Health issue has been published:

Impact Statement: Starting at 17:18 UTC on 05 Nov 2025, Azure is currently experiencing a degradation in the availability of the Azure Database for PostgreSQL flexible servers service in the West Europe region. During this incident, you may encounter connectivity failures and timeouts when executing operations as well as unavailability of resources hosted in this region.

So I think that covers it: it's an Azure outage. I'll just wait for hopefully to be fixed soon.

N.B. I found this notice in Help + support on the Azure portal. On the azure.status.microsoft status page all is still reported as OK (green).