Authenticate the Authenticator?

Question

Authenticator wants to receive a code from the Authenticator but won't let me?

Answer 1

Hi Eric, I get how confusing that can feel when the app seems to ask for a code from itself. What’s happening is that Microsoft Authenticator needs to verify your identity before it can be set up or restored, and if it was your only sign-in method, it can’t complete that loop without another way to confirm you. The easiest fix is to use an alternate method like SMS, email, or backup codes linked to your account. If you still have your old phone with Authenticator installed, you can open it there and approve the sign-in or export your accounts to the new device. If you don’t have access to the old device, you’ll need to go through account recovery using those backup options. Do you still have the previous phone, or do you only have the new one?

Regards,

Rez

Answer 2

If the Authenticator app is not allowing you to receive a code, there could be several reasons for this issue. Here are some troubleshooting steps you can take:

1. Check Permissions: Ensure that the Authenticator app has the necessary permissions to operate correctly. Sometimes, permissions may be restricted, preventing the app from functioning as intended.
2. Update the App: Make sure that you are using the latest version of the Authenticator app. An outdated app may have bugs or compatibility issues.
3. Network Connection: Verify that your device has a stable internet connection. A poor connection can hinder the app's ability to receive codes.
4. Re-register the Account: If the issue persists, try removing the account from the Authenticator app and re-adding it. This can sometimes resolve issues related to code generation.
5. Check for Anomalous Sign-ins: Starting in August 2023, anomalous sign-ins do not generate notifications. If you suspect this might be the case, you can manually check the Authenticator app for any pending requests.

If you continue to experience issues, consider reaching out to support for further assistance.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• MFA via notifications through mobile app