SMS verification code not sending

Question

Hello, after many tries I simply can't receive a SMS verification code to redeem my reward, it just doesn't work at all.

Answer 1

If you're not receiving the SMS verification code, here are some common troubleshooting steps you can try:

1. Check Phone Number: Ensure that the phone number you entered is correct, including the country code.
2. Phone Compatibility: Make sure your phone can receive SMS messages from U.S.-based numbers. Some VoIP numbers may not work for verification.
3. Wait for Delivery: Sometimes, it may take a few minutes for the SMS to arrive. Wait for a short period and try again.
4. Try Calling: If SMS isn't working, see if there's an option to receive a verification call instead.
5. Service Provider Issues: Check with your mobile service provider to ensure there are no issues on their end that might be blocking the SMS.
6. Alternative Methods: If the problem persists, consider using alternative verification methods if available, such as an authenticator app.

If none of these steps work, you may need to reach out to customer support for further assistance.

---

References:

• Troubleshoot issues when you sign up for a new account in the Azure portal
• You don't receive a text or voice call that contains the verification code for Microsoft Entra multifactor authentication

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

May I know if you receive any error message when you try to request the SMS verification code?

If the verification code is being sent but you are not receiving it on your phone, please make sure your device is not blocking messages from unknown numbers. You can check your phone’s messaging settings and review the blocked senders list.

If the issue continues, connect your device to a different network, such as mobile data or a hotspot, and try redeeming the reward using an incognito or private browsing window.

If you are still unable to redeem the reward, I recommend contacting the Microsoft Rewards support team directly using the link below.

https://rewards.bing.com/support

• Complete the form below for Microsoft Rewards Support and a member of the support team will contact you within 24 hours.