cannot open images

Question

for some reason, I cannot open an image that is in an email. also, some videos on facebook won't show

Answer 1

Hello Annette Hebert, thanks for posting this in our community.

Corrupted cache can sometimes block media from loading. In Microsoft Edge, go to Settings > Privacy, search, and services. Under Clear browsing data, select Choose what to clear, then pick Cached images and files and Cookies, and click Clear now.

Ad blockers or privacy extensions may also prevent images or videos from loading. Try temporarily disabling extensions by going to Settings > Extensions > Manage extensions in Edge.

If the image is in Outlook, make sure the option to download pictures automatically is enabled. Navigate to File > Options > Trust Center > Trust Center Settings > Automatic Download, and uncheck “Don’t download pictures automatically in HTML email messages.”

Outdated versions of your browser or apps can cause compatibility issues. Update Microsoft Edge, Outlook, and the Facebook app to the latest version.

You can also test in InPrivate or Incognito mode. If images and videos load there, the issue is likely related to cache or extensions.

If nothing works, you can reset your browser settings. In Edge, go to Settings > Reset settings > Restore settings to their default values.

Kind regards,

John Oli

Answer 2

If you are unable to open images in an email, it may be due to settings in Microsoft Outlook. In some cases, images are not displayed because Outlook prevents automatic downloads for privacy reasons. You might see a message like "Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet."

To resolve this, you can try right-clicking on the image and selecting Download Pictures. If you encounter an error stating "The linked image cannot be displayed," it could be related to the BlockHTTPimages registry value being set to 1.

For videos on Facebook not showing, this issue might not be related to Outlook but could be due to your browser settings or network issues. Ensure that your browser is up to date and check if any extensions are blocking content.

If the problem persists, consider checking your internet connection or trying a different browser to see if that resolves the issue.