Azure Sphere Tenant Not Found

Question

Hello friends,
and my sister had bought Avnet Azure Sphere devices; one for each. We were successful in setting up tenants (from our personal accounts) and claiming the devices. We were able to run a simple blink sketch on the Az sphere. Then we both became busy and forgot our Az spheres. Now recently I was doing project in Secure IoT and suddenly remembered Az sphere and tried to use it. I downloaded the latest SDK (not knowing the new changes) connected my Az sphere and tried to logged in with my account. But to my surprise it showed the following warning.

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You don't have access to any Azure Sphere tenants.
Type 'azsphere tenant create --name <name>' or, if you have used Azure Sphere before, type 'azsphere tenant migrate'.

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I tried migrating and was greeted with the following error:

Selected user account does not exist in tenant 'OsTechnology' and cannot access the application '0b1c8f7e-28d2-4378-97e2-7d7d63f7c87f' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

At this point I asked my sis to give a try thinking that I was using the wrong account (Although I had the mail from microsoft regarding the creation of the active directory in my mailbox). She also a faced the exact same issue. Both of us can login into our Microsoft azure account and see an Active directory that is expired in our account.

What exactly is happening? More importantly how can we get over this issue?

Hope somebody here already knows what our issues is. I will be very happy and thankful if someone can assist us.

Answer 1

Thank you for the reply. I have gone through your post 'Azure Sphere claim to a tenant in expired Active Directory Trial'. Our issue seems to be the same. But the solution is definitly not the same. I am unable to migrate. When I try to migrate the following message is shown:

Sorry, but we’re having trouble with signing you in.

AADSTS50020: User account 'my@Monique gmx .id' from identity provider 'live.com' does not exist in tenant 'OsTechnology' and cannot access the application '0(Azure Sphere Utility) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I am sure I created Azure tenant from this account. There are two reasons to support this claim:

1. My mail box still has the tenant confirmation mail.
2. Logging into Azure portal I can see an expired active directory there.

N. B: My Os version is 20.06 and SDK version is 20.04.1

Answer 2

This would require further investigation and troubleshooting to find out the root cause. Please file a support request @ https://aka.ms/azsupt? If you do not have access to a support plan, please reach out @ AZCommunity@microsoft.com with a link to this Issue as well as your subscription ID and we can help get the support ticket opened for this issue.

Please send an email to azcommunity@microsoft.com with the below details,

Thread URL:
Subscription ID:
Subject : Attn Ashok Peddakotla