Cannot Setup authenticator

Question

I am trying to setup authenticator but during setup it gives me prompt to verify using authenticator app. No option to get the code through mobile sms or email

Answer 1

If you are unable to set up the Microsoft Authenticator app and are prompted to verify using the app without options for SMS or email, it may be due to the configuration of your account's multi-factor authentication (MFA) settings. In some cases, the system may require you to use the authenticator app as the primary method for verification, especially if other methods have not been set up or are not available.

To resolve this issue, you can try the following steps:

1. Ensure that your account has alternative verification methods set up, such as SMS or email. If these methods are not set up, you may need to access your account settings through a web browser to add them.
2. If you have access to another device, try installing the Microsoft Authenticator app on that device and see if you can complete the setup from there.
3. If you continue to have issues, consider reaching out to your administrator or support team for assistance, as they may need to adjust your account settings to allow for other verification methods.

Remember, if you are locked out of your account and cannot access the authenticator app, you might need to follow specific recovery procedures provided by Microsoft.

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References:

• Authenticator app not sending code to my email - Microsoft Q&A
• Can't set up MFA because five devices are already registered to use an authenticator app