Running Error Agent

Question

Hi,

I created an Agent using Agent Builder in Copilot Chat. But when i was trying to run it it shows this error "Vaya. Hubo un problema ¿ Puedes internarlo de nuevo?.

This error happend in a few Notebookes.

Answer 1

The message shown in Copilot Chat is a generic failure message and doesn’t expose a specific error code. For Agent Builder issues in Microsoft 365 Copilot, the supported path is to capture diagnostic details from the Agent Builder UI and open a support ticket so the service team can inspect the failing sessions.

Use these steps on one of the affected notebooks:

1. In Microsoft 365 Copilot, open Agent Builder and select the agent that fails.
2. Open the Help dropdown and go to the Get support section.
3. Copy the following values shown there:
   • Agent ID
   • Tenant ID
   • Environment ID
   • Session ID
4. If the failure happens in the Agent preview pane or on the Describe tab, type /debug in the chat box and copy the debug output.
5. In Microsoft 365 Copilot, select Send feedback and submit a ticket:
   • State that the issue is related to Agent Builder in Microsoft 365 Copilot.
   • Paste the Agent ID, Tenant ID, Environment ID, Session ID, and (if applicable) the /debug output.
   • Mention that the error appears only on some notebooks and include any browser or network differences.

Because the same agent runs correctly on other devices, the support team will use these IDs and logs to determine whether the problem is device‑specific (browser, extensions, network) or an environment/agent issue.

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References:

• Agent Builder in Microsoft 365 Copilot